Yamini Rangan

There’s a widening gap between what the market says about AI and what we actually hear from customers. The media, the VCs, the AI labs, and influencers have all talked about AI replacing humans, ripping out trusted software, and token-maxxing as ends worth pursuing. But the leaders running real businesses are increasingly asking the right questions. How do I make my people better with AI? Which systems can I trust? How can I measure the ROI of this spend? We hear these questions every day.

This is part two of a three-part series on how HubSpot transformed with AI. Part one covers how we build with AI. Part three is how we operate as an AI-first company. Over the past three years, we have systematically rebuilt how we attract, engage, and delight customers by creating a new go-to-market model.

This is part three of a three-part series on how HubSpot transformed with AI. Part one covers how we build with AI. Part two covers how we grow with Agent-first GTM. Building the right engineering platform and rebuilding your go-to-market motion are meaningless if the organization running them isn’t ready. That’s the part most transformation playbooks skip. It’s also the part that determines whether any of it sticks. We didn’t skip it; we doubled down.