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Yiyun Ying on Muck Rack

Yiyun Ying

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Articles

Artificial intelligence and robotics awareness among frontline employees in tourist hotels and its impact on service sabotage: the roles of job insecurity, organization-based self-esteem, and competitive psychological climate

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By Rujie Chen, Yiyun Ying, Hua Yang
| Nature Verified
Abstract Artificial intelligence (AI) technology is transforming and reshaping the tourism service landscape. Using data from 418 questionnaires, this study employs Mplus 8.0 to examine how frontline employees’ AI and robotics awareness (AIRA) in tourist hotels may be associated with service sabotage.
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