Aghna Wasim

You are already at the latest version Canadian healthcare systems have increasingly embraced patient-centred care over the past two decades by positioning patient experience (PX) as a core indicator of quality, accountability, and system performance. Despite the policy and organizational emphasis, PX research in Canada has evolved in a fragmented manner across provinces, clinical domains, and conceptual traditions.

Anti-Mask Sentiments and Racism In the past several months, we have heard, experienced or read about individuals who refuse to wear a mask and direct racist comments toward customers and members of staff in public places. One specific incident caught the attention of Prime Minister Justin Trudeau: a man and a woman who refused to wear a mask at a T&T supermarket were openly discriminating against staff and making insensitive remarks about their home countries (Karamali 2020).

Introduction A new decade often begins with new life, new relationships and new purposes. Unfortunately, the start of this decade has been anything but, thanks to the rather unprecedented global crisis that has rapidly taken over our lives. COVID-19 – which seemed to be just a flu-like infection spreading modestly in mainland China – has suddenly became a pandemic that has crashed economies and broken health systems worldwide.