Alfonso G. Imbroda on Muck Rack

Alfonso G. Imbroda

As seen in: Accenture
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Articles

Transforming CSPs with AI for B2C Growth

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By Swati Vyas, Andrea Orlando, Alfonso G. Imbroda, Astha Bhardwaj, Uma Parvathy
| Accenture
RESEARCH REPORT In brief While communications service providers (CSPs) are among the most trusted providers for safeguarding data, this has not translated into customer loyalty or revenue growth. Most telcos are deprioritizing business-to-consumer (B2C), despite it contributing 70-90% of current industry revenue. Strategic deployment of AI can enable seamless customer experiences and unlock new opportunities for engagement and growth.
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