Amy Gallo
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author: Getting Along (available now: amyegallo.com/books) and HBR Guide to Dealing with Conflict / co-host: Women at Work podcast / editor: @HarvardBiz
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Articles by Amy Gallo
"Ja cierpiałam, więc ty też będziesz". O szefie dręczycielu
W artykule przedstawiamy fragment książki "Upierdliwi współpracownicy. Jak się dogadać z szefem idiotą, pesymistycznym podwładnym czy wszechwiedzącym kolegą", której autorką jest Amy Gallo. "Prosiła mnie, bym odwoływała wyjazdy wakacyjne, przychodziła do biura, gdy miałam wolne, a nawet bym pracowała w trakcie miesiąca miodowego", zwierzyła mi się.
El impacto de la IA en las relaciones laborales (y dónde puede realmente ayudar)
Los empleadores, los expertos en tecnología y los futuristas están alentando a las personas a utilizar la IA en sus trabajos, prometiendo más ideas, mayor productividad y eficiencia. Al mismo tiempo, el uso de la IA plantea todo tipo de preguntas sobre: 1. Autenticidad ("Si mi compañero utiliza IA para escribirme un correo electrónico, ¿realmente estoy hablando con él o ella, o con una máquina?"). 2.
How AI Damages Work Relationships—and Where It Can Actually Help | Flipboard
6 hours ago This is your opportunity to learn about ChatGPT, Copilot, and DeepSeek without spending anything. TL;DR: A wide range of AI courses are available to take for free on Udemy. The world of AI is in a constant state of flux. It can feel disorientating, but there are steps you can take to feel more …
How AI Damages Work Relationships-and Where It Can Actually Help
How AI Damages Work Relationships—and Where It Can Actually Help We’re outsourcing the very moments that create connection. Here’s how to be more intentional. by Amy Gallo March 2, 2026 “My coworker’s emails sound like a robot wrote them.”
Bewerbung: Wie Sie auf Gehaltsfragen antworten können
ist freie Redakteurin der Harvard Business Review, Co-Moderatorin des Podcasts "Women at Work " und Autorin der Bücher "Getting Along: How to Work with Anyone (Even Difficult People)" und "HBR Guide to Dealing with Conflict". Vorstellungsgespräche können unangenehm sein. Sie möchten zeigen, dass Sie die richtige Person für den Job sind, wissen dabei aber selten, was genau Sie erwartet und was die Gesprächspartner von Ihnen halten.
Impariamo a praticare l’ascolto attivo
Siete dei buoni ascoltatori al lavoro? Potreste pensare di esserlo perché, quando qualcuno vi parla, non vi distraete, restate in silenzio e date segni di assenso. Siete anche in grado di ripetere i punti principali del vostro interlocutore per dimostrare di averlo ascoltato e compreso. Sono tutte cose intelligenti da fare, ma possono comunque far sentire l’interlocutore non ascoltato o addirittura respinto.
How to Encourage the Right Kind of Conflict on Your Team
Sam was frustrated and at a loss for what to do about two of his team members who were at each other’s throats. What started as a disagreement over how to best handle a critical project had devolved into an all-out battle. There was tension whenever they were in the same meeting together, they would snap at and interrupt one another, and it was clear that other people on the team were starting to take sides.
How to Master Conflict Resolution
Cavan Images/Getty Images Post Post Share Annotate Save Get PDF Buy Copies Print Learning to navigate conflicts is not really a choice in today’s organizations. It’s an imperative. In this article, the author explains what conflict resolution is, why it’s an essential skill, and how to approach the conflict-resolution process.
在面试中如何回答“你的薪酬期望是多少？”
by Amy Gallo Job interviews can feel awkward. You’re trying to prove you’re the right person for the role, but you never quite know what to expect or what your interviewer is really thinking about you. One of the most common interview questions — and one of the more awkward ones — is about salary. You know the one: What are your salary expectations?
5 tactiques pour faire face à un collègue désagréable
« Il existe une vaste gamme de comportements problématiques au travail » : à une extrémité de l’échelle se trouvent les personnes foncièrement toxiques et, à l’autre, celles qui sont simplement impolies, explique Michele Woodward, coach de dirigeants (elle a notamment proposé un webinaire consacré aux collaborateurs difficiles, sur hbr.org, en anglais). Il n’est pas toujours possible de savoir à quelle catégorie vous avez affaire tant que vous n’affrontez pas directement le problème.
10 astuces pour gérer un collègue passif-agressif
Votre collègue vous croise dans le couloir sans vous dire bonjour et vous coupe la parole dans les réunions. Mais lorsque vous l’interrogez sur son comportement, il maintient que tout va bien et que le problème n’existe que dans votre tête. Travailler avec une personne passive-agressive est une source sans fin de frustration. Devez-vous intervenir face à de tels comportements ? Essayer de les ignorer ? Comment s’attaquer au fond du problème quand votre collègue prétend que tout va bien ? Partager
7 façons de gérer un conflit avec un collègue
Au début de ma carrière, j’ai accepté un poste sous les ordres d’une supérieure qui avait la réputation d’être difficile. Appelons-la Elise. De nombreuses personnes m’avaient avertie qu’il serait difficile de travailler avec elle, mais je me croyais capable de m’en sortir. Je m’enorgueillissais de pouvoir m’entendre avec tout le monde. Personne ne pouvait m’énerver. J’arrivais à voir le meilleur en chacun. Deux mois plus tard, j’étais mûre pour la démission. Partager
Llevarse bien: Como mujer de color, ¿cómo puedo navegar por una subcultura "fraternal"?
QUERIDA AMY,Como mujer de color, me resulta difícil navegar y negociar en las subculturas "fraternales" que existen dentro de la organización dominada por hombres en la que trabajo.
5 techniques pour contrôler vos émotions lors d'un conflit
Il est difficile de ne pas s’énerver lorsque la discussion est tendue. Après tout, un désaccord peut être ressenti comme une menace. Vous craignez d’avoir à abandonner quelque chose : votre point de vue, votre façon de faire, le sentiment d’avoir raison, peut-être même du pouvoir. Votre corps se prépare alors à la bagarre en activant le système nerveux sympathique. C’est une réaction naturelle.
Come scrivere una lettera di presentazione
A NESSUNO PIACE CERCARE LAVORO. Spulciare tra gli annunci online, migliorare il proprio curriculum, prepararsi a colloqui estenuanti: niente di tutto questo è divertente. Per molti, la parte più impegnativa del processo è scrivere una lettera di presentazione efficace. Ci sono così tanti consigli contrastanti in giro che è difficile sapere da dove cominciare. La domanda è: serve davvero una lettera di presentazione, soprattutto se ci si vuole candidare attraverso un sistema online?
Getting Along: My New Manager Didn’t Give Me the Promotion I Was Promised
“Getting Along” is an advice column to help you tackle common — and messy — people problems, by workplace expert Amy Gallo. Dear Amy, My previous boss promised me a promotion a year ago, but before it came through, they took another role in another affiliate. I now have a new manager, who gave the promotion to someone else. I’m trying to work through my disappointment. I feel empty and don’t feel like I have an opportunity to progress my career at my company.
Cómo los gerentes de proyectos pueden decir no y, al mismo tiempo, preservar las relaciones
Los proyectos se desarrollarían mucho mejor si estableciéramos el alcance y los parámetros al comienzo de un proyecto y luego nunca hiciéramos cambios. Pero eso no es realista y ciertamente no es lo que sucede en la mayoría de las situaciones de la vida real. Por el contrario, a menudo se produce un cambio en el alcance: la expansión gradual de los objetivos, entregables o requisitos de un proyecto más allá del plan inicial.
Cómo lidiar con un colega condescendiente
Tratar con un colega condescendiente puede resultar frustrante, desmoralizador e incluso exasperante. Y si bien ciertamente no se siente bien interactuar con alguien que monopoliza las conversaciones o constantemente posiciona sus ideas como superiores, estas interacciones también pueden afectar negativamente su reputación y su carrera.
Marketing Myopia rivisitato
Ogni anno, una grande maggioranza di lanci di prodotti fallisce. Si discute su quale sia la percentuale esatta: alcuni dicono che sia il 75%, altri sostengono che sia più vicina al 95%. A prescindere da quale sia il numero giusto, è indubbio che un sacco di tempo e di energia vengano impiegati per commercializzare prodotti che non esisteranno più nel giro di un anno. Perché?
4 étapes pour forger sa confiance en soi
« La confiance en soi est synonyme de sécurité, qui est synonyme d’émotion positive, qui est synonyme de meilleure performance », explique Tony Schwartz, président et P-DG de The Energy Project et auteur de « The Way We’re Working Isn’t Working : The Four Forgotten Needs That Energize Great Performance » (d’abord paru sous le titre « Be Excellent at Anything : The Four Keys to Transforming the Way We Work and Live », NDLR).
How to Deal with a Condescending Colleague
It can be particularly roiling when your know-it-all coworker is actually right. It can be particularly roiling when your know-it-all coworker is actually right. Source: Read More Latest news Advertisement Must read
How to Deal with a Condescending Colleague
What do you do about a colleague who is always telling you how to do your job? Or someone who seems to always have the answer, implying that you don’t? Or a coworker who uses a patronizing tone whenever they talk to you? Dealing with a condescending colleague can be frustrating, demoralizing, and even infuriating.
3 signes qu'il est temps de quitter votre job
Il nous arrive à tous d’avoir des « jours sans » au boulot, voire même de longues périodes de découragement. Mais comment faire la différence entre une vague de mécontentement ordinaire et une inadéquation profonde entre notre travail et nos aspirations ? Qu’est-ce qui signale que nous sommes réellement prêt à passer à autre chose ? Le cas échéant, comment tirer sa révérence avec élégance ?
¿Qué es la escucha activa?
Amy Gallo es editora colaboradora de Harvard Business Review.; (Nota de arte: una fotografía y una ilustración acompañan a este artículo). Te puede interesar: Las crisis corporativas, y la recuperación de la reputación, han cambiado De: HBR.org ¿Usted es un buen oyente en el trabajo? Podría pensar que lo es porque deja de lado las distracciones, se queda en silencio y asiente con la cabeza cuando alguien le habla.
Llevarse bien: ¿Cómo dar un paso al frente en ausencia de su jefe, sin pisar callos?
Amy Gallo es editora colaboradora de Harvard Business Review, copresentadora del podcast Women at Work y autora de dos libros.; (Nota de arte: una fotografía y una ilustración acompañan a este artículo). Te puede interesar: Las crisis corporativas, y la recuperación de la reputación, han cambiado De: HBR.org La ausencia de un jefe puede ser la oportunidad de posicionarse para un posible ascenso, pero es importante no excederse.
What Is Active Listening?
Active listening requires mastering many skills, including reading body language and tone of voice, maintaining your attention, and being aware of and controlling your emotional response. In this article, the author explains what active listening is and how to improve this essential communication skill. Are you a good listener at work? You might think you are because you put away distractions, stay quiet, and nod your head when someone is talking to you.
Getting Along: How Can I Step Up in My Boss’s Absence - Without Stepping on Their Toes?
Tweet Post Share Annotate Save Print Covering for your boss when they’re out on leave can present a unique opportunity — it gives you the chance to showcase your skills and readiness for a promotion — but it can also be detrimental if you don’t handle the situation carefully. In this advice column, workplace expert Amy Gallo answers a question from a reader who’s looking for guidance on how to demonstrate her own abilities while her boss is out on maternity leave without overstepping.
¿Usted es el pesimista de su equipo?
Amy Gallo es editora colaboradora de Harvard Business Review.; (Nota de arte: una fotografía y una ilustración acompañan a este artículo). Te puede interesar: Es hora de repensar las trayectorias profesionales tradicionales De: HBR.org Si sospecha que ha estado actuando como el pesimista de su equipo, ¿qué puede hacer? ¿Cómo puede asegurarse de que su perspectiva de las cosas no arrastre al equipo ni dañe las relaciones con sus colegas?
Small Ways to Show Appreciation and Gratitude
In honor of the Thanksgiving holiday, we’re sharing one of our favorite tips on gratitude, from 2020. You don’t need grand gestures to show your employees you appreciate them. Sometimes, it’s the little, everyday things that matter most. Start by checking in with each of your employees regularly. Give them the space to share what they’re doing or working on. You should also give balanced feedback. Praise is meaningful, but employees also want to know where they can improve.
How Project Managers Can Say No - While Preserving Relationships
Projects would go much more smoothly if we laid out the scope and parameters at the beginning of a project and then never made any changes. But that’s not realistic and certainly not what happens in most real-life situations. Instead, there’s often scope creep — the gradual expansion of a project’s objectives, deliverables, or requirements beyond the initial plan. Handling scope creep is one of the most challenging — and important — aspects of a project manager’s role.
Are You the Pessimist on Your Team?
Have you ever been in a meeting where someone puts down every idea or always jumps right to the risks of a new tactic or strategy? They claim that a proposed initiative is doomed to fail or assert that “we’ve tried that before and it didn’t work.” Or maybe you’re that person? Do you have a sinking suspicion that your colleagues see you as a “Debbie Downer”?
Avoid These Mistakes When Giving Tough Feedback
When it comes to giving tough feedback, no one does it perfectly. It’s a skill we learn and hone with practice, time, and, yes, by making mistakes. Here are some of the common pitfalls that get in the way and how you can avoid them. Not winning trust first. If you give input without first establishing trust, people will have a harder time hearing, accepting, and acting on your feedback. Get to know each of your team members, including their career aspirations and goals.
Develop Your Storytelling Skills
Every leader knows storytelling can be a powerful tool. But what kinds of narratives are most effective? That depends on what you’re trying to achieve. Here are three types of stories you can use — and when to use them. Trust stories humanize you as a leader. When you demonstrate vulnerability by sharing a personal story, others will be inspired to reciprocate, creating a virtuous circle of trust.
Changing a Behavior Takes Deliberate Effort
We all need to grow and develop, and that often means changing some well-worn behaviors. But how exactly do you do that, especially when you know how hard behavior change can be? Try following these four steps. Increase your self-awareness. You can only change your behavior when you’re aware of how it’s perceived by others and of the thoughts and feelings you experience as you attempt to change.
Your Company Has Changed. Is It Time to Go?
Have you ever been stuck in a job you wished was like it used to be? You’re not alone. Companies, teams, and leaders all change — especially as companies grow — and those changes, whether that be a new leader, new structure, or a shift in strategic direction, can be tough to cope with. Don’t beat yourself up for struggling — but don’t give into the nostalgia for what the company was either.
Get the Most Out of a Meeting with Your Boss’s Boss
Managing up doesn’t stop at influencing your immediate boss. You also need relationships with leaders further up your chain of command, including your boss’s boss. Next time you have the opportunity to meet with them, make sure you use the time wisely. You might follow a 70/30 rule: Aim to speak 30% of the time while allowing your boss’s boss to speak 70% of the time. Use your speaking time to ask questions that showcase your strategic thinking and help you get clarity.
Communicating Difficult Decisions When You Can’t Be Fully Transparent
When you have to communicate a difficult organizational decision, it’s hard to know how much information to provide, particularly when you can’t be fully transparent yet. Saying nothing can undermine people’s trust, and saying too much can leave people feeling overwhelmed. You can strike the balance by being candid—up to a point. Frame the situation’s context clearly so people understand why the organization is considering big changes.
Get the Feedback You Need from Your Customers
Your business can’t improve operations without honest and substantive feedback from your customers. But customers can often be reluctant to provide it. Here are three ways to get the input you need. Reframe customer feedback requests. When following up with customers after they’ve interacted with your company, make it clear that the organization is seeking to improve—not to be told it’s doing well.
Is Your Team Feeling Overwhelmed? Run Some Small, Simple Experiments
When things are going wrong and work feels chaotic, it seems obvious that the team or company needs to try something new. But committing to a new direction during times of change can feel overwhelming and risky. So actively encourage small experiments, test runs, or pilot programs instead. These may be more fruitful ways to surface fresh ideas while alleviating people’s anxiety about the future.
Break Through Procrastination to Get That Tough Project Done
It’s human nature to procrastinate—we all occasionally drag our feet on projects. But putting off a project that’s important (and perhaps not urgent) can be damaging to your career. If you find yourself repeatedly ignoring a particular item on your to-do list, here are five things you can do. Get clear on the vision. Ask yourself or your manager: What, precisely, are you being asked to do? What is the desired output, and how long do you estimate it will take?
Discovering Your Purpose
There’s lots of career advice to let your purpose guide your career aspirations. But what if you don’t actually know what your purpose is? Here are steps you can take to sort out what your overarching intention in life should be. Seek out new experiences. Explore your interests by trying out new things. Look for opportunities to meaningfully connect with individuals and communities with different backgrounds, beliefs, and values than yours so you can reflect on what matters to you.
From Awareness to Mastery: 10 Best Emotional Intelligence Books to Transform Your Life
Mastering emotional intelligence (EQ) opens amazing possibilities for growth. It unleashes the power of personal development, positively impacting your social, family and career lives. For those eager to embark on a journey of self-discovery and success, the best books on emotional intelligence offer more than scientifically proven data on why EQ matters.
Getting Along: My Coworker Is Sabotaging Me - and My Boss Won’t Help
Working with someone who is set on undermining you can be incredibly frustrating. And it can feel especially defeating if your boss doesn’t intervene when you try to get their support. This is the situation one of our readers finds themselves in. They wrote to our advice columnist, Amy Gallo, looking for help, and Amy shares her research-backed recommendations in this article. “Getting Along” is an advice column to help you tackle common — and messy — people problems, by workplace expert Amy Gallo.
There's a know-it-all at every job
Lucia dreaded interacting with her colleague Ray. Meetings that were scheduled for an hour would last two; once Ray started talking, he wouldn't stop. "There's no doubt he was a smart man," Lucia says, "but he did little more than talk about everything he knew. He delegated almost all of his work to others." Most of us have dealt with a Ray, the know-it-all who is convinced they're the smartest person in the room, hogs airtime in meetings and has no qualms about interrupting others.
3 Types of Difficult Coworkers and How to Work with Them
In every workplace, there are people — many of whom have earned respect and positions of power — who behave in ways that are thoughtless, ambiguous, irrational, and even sometimes downright malicious. It can be challenging to know exactly how to work with people who act like this.
Getting Along: As a Woman of Color, How Can I Navigate a “Frat-Like” Subculture?
“Getting Along” is an advice column to help you tackle common — and messy — people problems, by workplace expert Amy Gallo. Dear Amy, As a woman of color, I find it challenging to navigate and negotiate the “frat-like” subcultures that exist within the male-dominated organization where I work. There’s everything from the boisterous water cooler chatter to senseless pranks, all of which seem out of place to me in a professional environment.
10 conseils pour faire face à un collègue passif-agressif
Votre collègue vous croise dans le couloir sans vous dire bonjour et vous coupe la parole dans les réunions. Mais lorsque vous l’interrogez sur son comportement, il maintient que tout va bien et que le problème n’existe que dans votre tête. Travailler avec une personne passive-agressive est une source sans fin de frustration. Devez-vous intervenir face à de tels comportements ? Essayer de les ignorer ? Comment s’attaquer au fond du problème quand votre collègue prétend que tout va bien ? Partager
Getting Along: My Boss Doesn’t Trust Me
“Getting Along” is an advice column to help you tackle common — and messy — people problems, by workplace expert Amy Gallo. . . . I can understand your concern and frustration with this situation! Working for a manager who is questioning your work, hoarding information or relationships, or even undermining you, can feel like a personal attack. It was a smart move to share your concerns one on one with her and I’m encouraged that those conversations helped to fix things, even if only temporarily.
Bewerbung: Die 33 besten Fragen fürs Vorstellungsgespräch (und welche Sie vermeiden sollten)
"Bis jetzt war ich es, die Ihnen viele Fragen gestellt hat – aber vielleicht haben Sie auch welche an mich?" Auch auf diesen Teil im Vorstellungsgespräch sollten Bewerberinnen und Bewerber gut vorbereitet sein. Am besten, Sie haben gleich ein paar Fragen parat, die speziell auf diesen Augenblick zugeschnitten sind. Doch: Welche Art von Fragen sollten es im Idealfall sein? Und: Gibt es bestimmte Fragen, die Sie besser vermeiden sollten?
(HBm+) Beleidigungen im Job: Wie Sie Attacken am Arbeitsplatz erfolgreich abwehren
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