Writer, speaker. Contributing editor at @HarvardBiz. Author of HBR Guide to Dealing with Conflict.

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@amyegallo — 9,222 followers, 1,301 tweets

May 04, 2017

@mickjacobsen Hi Mick. It's the same book with some updated content and a slightly revised title. It's available now: https://t.co/3oLDkQSJJG

Apr 25, 2017

Then you can begin to figure out best way to have a convo. Most unreasonable ppl want something they aren’t getting #conflictatwork (3/3)

Apr 25, 2017

1st step is to put yourself in their shoes. What is it they want? What matters to them? Are they feeling threatened? #conflictatwork (2/3)

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