Industrial Bank President and CEO B. Doyle Mitchell, Jr. cannot walk into one of the nearly century-old bank’s branches without getting buttonholed by a customer. A tall elegantly dressed man in his early sixties, he pauses with each one. He is clearly a man who loves his work. “Customers were the ones who built the bank,” said Mitchell, Jr. “We are still there for the folks who don’t feel comfortable at larger commercial banks.” “There is something special about coming into our branches.