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Anil Bilgihan on Muck Rack

Anil Bilgihan

United States
As seen in: Wiley Online Library, Emerald Publishing, British Food Journal, Dialnet - Universidad de La Rioja, HospitalityNet, International Journal of Contemporary Hospitality Management, International Journal of Retail and Distribution Management, Journal of Hospitality and Tourism Technology, Journal of Service Management, HotelExecutive
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Articles

The economic implications of AI in tourism and hospitality: A research agenda that meets the moment

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By Anil Bilgihan
| Dialnet - Universidad de La Rioja
IdiomacatalàDeutschEnglishespañoleuskarafrançaisgalegoitalianoportuguêsromână
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The AI Agent in the Room: Rethinking Consumer Decision-Making in the Age of Autonomous AI

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By Anil Bilgihan, Melanie P. Lorenz, Ye Zhang
| Wiley Online Library Verified
Bilgihan, A., Ostinelli, M., Lorenz, M. and Zhang, Y. (2026), The AI Agent in the Room: Rethinking Consumer Decision-Making in the Age of Autonomous AI. Psychology & Marketing. https://doi.org/10.1002/mar.70165 References , , , and . 2024. “More Than Just a Chat: A Taxonomy of Consumers' Relationships With Conversational AI Agents and Their Well-Being Implications.” European Journal of Marketing 58, no. 2: 373–409. , , , , and . 2025. “What Is Your AI Agent Buying?
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Hotels Ramping Up F&B: What You Need to Know

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By Anil Bilgihan, Ryan P. McAndrew, Vivek Neb, Bruce Greenfield
| HotelExecutive Verified
Hospitality food & beverage never really goes out of style, but its popularity is certainly surging back today. According to the National Restaurant Association, sales are up across the board for the industry, which is forecast to reach$1 trillion this year . Additionally, restaurants are expected to hire 200,000 workers in 2024, filling gaps in nearly half of all operators who are suffering from a continued labor shortage.
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