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Anthony Bartolo on Muck Rack

Anthony Bartolo

As seen in: India Times, Le Journal du Net, VentureBeat, Les Échos, CIO, YourStory, BW Businessworld, Asia Times, TM Forum, Industry of Things
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Articles

The network API moment: How to unlock value through global scale

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By Anthony Bartolo
| TM Forum
Telecom history often repeats itself – especially when operators underestimate digital disruption. A little over a decade ago, telcos saw billions in SMS revenue disappear as over-the-top (OTT) messaging apps like Viber, WhatsApp, WeChat and Messenger took over consumer messaging. Today, operators face a similar crossroads, but this time the outcome can be different.
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Future-proofing Networks with the Right Cloud Investments

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By Michael Wood, Anthony Bartolo
| networkcomputing.com
Cloud technology has evolved over the past decade from being a helpful business tool to becoming one of the business world’s key foundations. Digital transformation strategies revolve around migrating applications, assets, and infrastructure to the cloud with the goal of enabling a more adaptable and agile operation. While most organizations were already executing on their cloud migration strategies pre-COVID, the pandemic was a serious wake-up call for those lagging behind.
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Addressing the Needs of a More Connected Customer

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By Anthony Bartolo, Jason Morgan Verified
| networkcomputing.com
We can see the light at the end of the tunnel, and it has us all reflecting on what the post-Covid future may bring. This is certainly true for contact centers and anyone tasked with meeting customer needs in the coming months and years. The contact center took center stage when the pandemic hit, with call volumes spiking over 800% from normal levels, according to research from Pindrop.
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