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Ayoub Saoud on Muck Rack

Ayoub Saoud

Casablanca
As seen in: TelQuel
Secrétaire Général de la Fédération Nationale des travailleurs des Centres d'Appel et des Métiers de l'Offshoring. Membre du bureau national de l’UMT Maroc.
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Articles

France’s telemarketing ban puts Moroccan call centers at risk

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By Ayoub Saoud, Youssef Chraïbi Verified, Des Métiers De L’Offshoring
| TelQuel Verified
Starting from August 11, 2026, France will prohibit all commercial telemarketing calls to individuals who have not given their explicit prior consent. The reform, definitively adopted by the French Parliament in May 2025, is intended to strengthen protections against fraud and abusive sales practices. It marks a shift from the current “opt-out” system, embodied by the Bloctel platform, to an “opt-in” model requiring prior consent.
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Will Moroccan Call Centers Survive AI?

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By Zakaria Choukrallah, Ayoub Saoud, Karim Bernoussi
| TelQuel Verified
Are we about to witness a hecatomb among call center staff, victims of  a docile and efficient AI that would replace teleconsultants? Are the predictions of modern Cassandras finally coming true? In any case, the warning signs are becoming clearer.
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