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Karim Bernoussi on Muck Rack

Karim Bernoussi

Casablanca, Paris
As seen in: TelQuel, Africa Business +
CEO and shareholder, Intelcia Group Outsourcing/Offshoring
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Articles

Will Moroccan Call Centers Survive AI?

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By Zakaria Choukrallah, Ayoub Saoud, Karim Bernoussi
| TelQuel Verified
Are we about to witness a hecatomb among call center staff, victims of  a docile and efficient AI that would replace teleconsultants? Are the predictions of modern Cassandras finally coming true? In any case, the warning signs are becoming clearer.
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Intelcia will be opening call centres in two African countries th

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By Karim Bernoussi, Youssef El Aoufir
| Africa Business +
Home Sectors Telecoms & Media A subsidiary of Altice, the customer relations group founded by Moroccans Karim Bernoussi and Youssef El Aoufir, is pursuing its expansion plans despite the difficulties of its parent company, which Patrick Drahi owns.
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