Time and again, we see that the more leaders try to manage engagement, the more disengaged their employees actually become. It's not that employees don't want to be engaged - many are committed and loyal soldiers who come in early, stay late and try hard in-between.
Does conversation in the workplace consume most of your energy? Most business leaders I work with don't view conversation as the operating system of organizations. And yet, they tell me they spend over 80 percent of their day in conversation. That's more than three-quarters of a work day spent in meetings, video conferences, teleconferences, phone calls, and email conversations.