Brian Lange on Muck Rack

Brian Lange

Seattle
As seen in: Future Commerce, Future Commerce (Podcast), Apple Podcasts, Total Retail, Soundblab, The Lamron, LTEN
Changing the culture of commerce @futurecommerce with @philwinkle
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Articles

The Case for Learner-Focused Openings

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By Brian Lange
| LTEN
At a recent workshop, I sparked a conversation with the learners about the changes Southwest Airlines has been implementing. There was plenty of engagement and input from participants. We talked about their feelings on: The new assigned seating procedure. The elimination of family early boarding. Additional fees for checked bags. The potential impact upon the customer experience. To what degree — if any — Southwest had considered their customer’s experience when making decisions.
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Trying Not to 'Humblebrag'

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By Brian Lange
| LTEN
I’m grateful to be at a point in my career where I can quiet the voice in my head that wonders if writing an article with a few workshop evaluation comments (about me) is self-congratulatory or comes across as a “humblebrag.” I prefer to view sharing the quotes below as a learning opportunity, particularly in the context that this is an article about the front of the room! I recently delivered a two-day workshop on influence and collaboration skills in which people from many types of roles...
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Insiders #196: Time After Time: The Death of Slop and the End of Time

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By Brian Lange
| Future Commerce
Insiders #196: Time After Time: The Death of Slop and the End of Time 26.5.2025 Insiders #196: Time After Time: The Death of Slop and the End of Time Insiders #196: Time After Time: The Death of Slop and the End of Time May 26, 2025 The London Brief is a series from Future Commerce covering commerce and culture of the United Kingdom’s capitol city. Marshall McLuhan warned that electric media would abolish both space and time.
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