I'm the airline business reporter for @skift. Also a travel expert and pundit. Previously wrote for @aviationweek & @cntraveler. @medillschool grad.

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@BrianSumers — 5,866 followers, 12,670 tweets

Nov 22, 2017

@krystalevy I’m not sure. I’m going to reach out to @SouthwestAir to find out. When I first got it, I assumed it went to everyone on the plane, as I had not complained.

Nov 22, 2017

@CAJuhn @SouthwestAir For the record, I didn’t complain. No reason to.

Nov 22, 2017

This is some impressive customer service from @SouthwestAir. What do you all think of the explanation? https://t.co/XwEdBBu83R

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