Chris Cronis on Muck Rack

Chris Cronis

Verified
New York
As seen in: CRM Magazine, DestinationCRM.com
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Articles

NICE's CX Head Doubles Down on Automation and AI at Interactions

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By Leonard Klie Verified, Chris Cronis Verified
| DestinationCRM.com
June 7, 2023 By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com, Chris Cronis, Managing editor of CRM magazine Customer experience today is far from what it was just a few short years ago, and that has caused NICE to renew its focus recently, Barry Cooper, president of the CX Division at NICE, said today in an exclusive interview with CRM magazine during his company's Interactions event in New York.
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NICE Proclaims a New Era of AI in Customer Service at Interactions

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By Chris Cronis Verified
| DestinationCRM.com
June 6, 2023 By Chris Cronis, Managing editor of CRM magazine Customer service today is in "the early stages of a seminal new technology wave unlike any we've seen before," NICE CEO Barak Eilam said today in the keynote that opened his company's Interactions user conference in New York. AI "holds in its powers the opportunity to solve all of our current challenges in one giant swoop," Eilam said to the crowd of about 1,500 attendees.
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