Leonard Klie

By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com In calls to customer service, I’ve been hung up on, yelled at, put on hold for what seemed like an eternity, bounced around between agents and departments, been talked down to, and flat-out denied service altogether. Who hasn’t, am I right? You would expect Pope Leo XIV, the vicar of Christ and spiritual head of the estimated 1.5 billion Roman Catholics around the world, to be able to get whatever he wants.

By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com I like using QR codes. When I got my first smart TV about a year ago, all the streaming apps installed made it very easy to create accounts, program the apps, set my preferences, and more with QR codes that took me right to their signup page. And now that I have two smart TVs—one in the living room and one in the bedroom—I’m seeing QR codes all the time.

By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com Somehow, one of my many email work addresses in the past few weeks must have found its way onto the dark web, where scammers and spammers go to find targets for their illicit activities.