Christopher Elliott on Muck Rack

Christopher Elliott

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Washington, D.C.
As seen in: Elliott Report, LinkedIn, CNN, Medium, MSN, MSN Singapore, The New York Times, UOL, Yahoo Life, Arthritis & Rheumatology, Color Research & Application and
Covers:  Customer service, consumer advocacy, travel, technology
Author, journalist and consumer advocate. Founder of @elliottdotorg. I'm here to help. Email chris@elliott.org

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Christopher Elliott’s Biography

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Christopher Elliott is an author, advocate, and journalist.

Elliott’s books are practical guides that help people make smarter purchases. He founded two nonprofit organizations for consumers. Elliott also writes six weekly columns that have a combined reach of 10 million readers.

Elliott writes six weekly columns about customer service, with a special emphasis on travel and technology. His work reaches more than 10 million readers a week.

• He writes The Travel Troubleshooter and Problem Solved…

Christopher Elliott’s Journalist Portfolio

Elliott Confidential

Elliott Confidential

The newsletter the travel industry doesn't want you to read.

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The Elliott Report

The Elliott Report

Elliott Report (Elliott.org) is a consumer news site dedicated to resolving problems between businesses and t…

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Christopher Elliott - Medium

Christopher Elliott - Medium

Christopher Elliott's stories on Medium.

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Christopher Elliott

Christopher Elliott

Christopher Elliott writes a weekly feature on travel and customer service for Forbes.

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Christopher Elliott (The Navigator) in the Washington Post

Christopher Elliott (The Navigator) in the Washington Post

The Navigator column ran from 2009 to 2023 in the Washington Post.

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Elliott Advocacy

Elliott Advocacy

Elliott Advocacy is a nonprofit consumer advocacy organization that empowers consumers to solve their problem…

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Articles

Banned for a century: How one driver beat the car rental blacklist Original

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By Christopher Elliott Verified
| Elliott Report
in this case Carlos Brown walked up to a rental counter in Cleveland expecting a car, and walked away with a lifetime ban. An agent’s computer had finally linked his current license to a flagged account, and his loyalty status was terminated on the spot. The trigger was a mistake from years earlier, when a single late return escalated into a much bigger problem.
Open in Who Shared View Duplicates (24) Issue with article?

Self-service fatigue hits travel: Why are we having a DIY backlash?

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By Christopher Elliott Verified
| The Seattle Times Verified
Judy Williams’ recent flight from Seattle to Billings, Mont., was a painful lesson in self-service fatigue. She stood in two lines at the airport to drop a single checked bag. Then the machine rejected it — again and again. The insult wasn’t the glitchy kiosk. It was the three employees nearby who ignored her. “They were engaged in a personal conversation and hugging,” says Williams, an attorney from Billings. That’s the reality of DIY travel: You do the unpaid work.
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They advertised two queen beds and a clean room. I got neither — and a $922 charge

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By Christopher Elliott Verified
| East Bay Times Verified
Getting your Trinity Audio player ready... Q: I booked a room with two queen beds through Booking.com at a hotel in Brooklyn, N.Y. I needed the queen beds, and the room was clearly advertised as such. However, when I checked in, the beds were obviously smaller — I later measured them to be approximately 50 inches wide, which is a full-size, not a queen. To make matters worse, the room was disgusting. The sheets had grease stains, hair and what looked like suspicious red stains.
Open in Who Shared View Duplicates (5) Issue with article?
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Interview

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What was your first job as a journalist?

I was a stringer for the Newspaper Daily Star-Progress (RIP) in college. They actually paid me for my work!

Have you ever used a typewriter?

Yes.

How is social media changing news?

For the worse.
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