Passionate about FinTech and the disruption DIGITAL is driving. LOVE seeing good Customer Experience in action. And it's not about fancy design :)
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Articles by Derek Corcoran
How MiCA turned regulatory compliance into a competitive advantage
Opinion By By Derek Corcoran The MiCA transitional grace period has ended. Any provider operating outside of the MiCA framework must now stop serving European customers. While that sounds harsh, it is the best thing the EBA and ESMA could have done. However, it does not come as a surprise. The Markets in Crypto-Assets regulation was established in 2023 to govern European cryptocurrency activities.
Prospección y datación de la fecha de colonización del área del Río Hollemberg, provincia de Última Esperanza, el punto más septentrional de presencia de Castor canadensis (Castoridae) en Sudamérica
Giorgia Graells [1] ; Derek Corcoran [2] ; Juan Carlos Aravena [1] [1] Universidad de Magallanes [2] University of Missouri Localización: Los Anales del Instituto de la Patagonia, ISSN-e 0718-686X, Vol. 43, Nº. 2, 2015, págs.
About Us: Mission, Vision & Values
We keep honesty and ethics at the heart of everything we do
The Strategic Value Of QA Data In Financial Services
By Derek Corcoran, CEO of Scorebuddy, the world’s leading quality management platform for contact centers Quality Assurance (QA) has multiple roles within the financial sector.
NetworkExtinction: An R package to simulate extinction propagation and rewiring potential in ecological networks
The need for simulation approaches in extinction analyses While the assessment of ecosystem robustness through topological metrics of ecological networks is computationally inexpensive (Table presents a comparison of R packages for this purpose), relying on topological metrics alone may be misleading considering the different implications given network types (Thébault & Fontaine, 2010), and the potentially weak connection between these metrics and empirical network resilience to extinctions...
How the 'New Normal' is Driving Change in Small Business Lending
Subscribe Now! Stay on top of all the latest news and trends in banking industry. Untitled(Required) I accept the Terms & Conditions and Privacy Policy. As the Chief Strategy Officer at a bank digitization startup, I am constantly talking to community bank executives around the country. These folks have varying comfort levels with digitization.
How the 'New Normal' is Driving Change in Small Business Lending
The Paycheck Protection Program showed bankers they could drive more commercial lending via digital channels. Shifting in that direction may help community lenders especially find a home for surplus deposits. Facebook Twitter LinkedIn Email Print Subscribe Now! Stay on top of all the latest news and trends in banking industry. Untitled(Required) As the Chief Strategy Officer at a bank digitization startup, I am constantly talking to community bank executives around the country.
Time for Mid-Sized Banks to Redefine the Customer Experience
Fast, efficient digital services enable mid-sized banks to offer customers a truly personalised experience and new ways to strengthen their ties with the local community By Derek Corcoran, chief experience officer, Temenos For banking customers, good service now means completing a quick and painless transaction online.
5 Drivers Accelerating End-to-End Transformation in Commercial Banking
Providing a great experience for customers is no longer an optional investment, it is increasingly the most important competitive advantage a company can have. Customer relationship management is particularly important as the rise of digital channels makes it easier for customers to research and switch to a competitor’s offering.
How mid-sized banks can outmaneuver mega-banks
For banking customers, good service now means completing a quick and painless transaction online. The experience of 2020, with branches closed or offering reduced services due to COVID-19 restrictions, has brought this to the fore: a survey by Mastercard showed 87 per cent of people who had never used a banking app before the pandemic would continue to use them in future. Banks are intensely aware of this change, which was under way even before the pandemic.
5 Ways to Boost Digital Customer Acquisition via 'The Rocket Effect'
Subscribe to The Financial Brand via email for FREE! Now that more digital applications for new financial products are started from a mobile phone than ever, customer expectations around speed, simplicity and availability have drastically changed.
Lessons Lenders Must Learn from the Paycheck Protection Program
Subscribe to The Financial Brand via email for FREE! Rapid change is the name of the game in the COVID-19 era. Unemployment claims continue to rise, putting immense pressure on government and financial institutions to act quickly and decisively to provide relief. Getting things done quickly has often meant managing unanticipated obstacles and effects in a time crunch.
3 considerations for business lending
The Paycheck Protection Program (PPP) was passed to help save jobs and keep workers on the payroll. However, a brand-new loan product brought on by a government stimulus was almost impossible for financial institutions to truly prepare for, as there was limited ability to predict how the government would choose to roll out such funds.
Register: Proven Ways to Drive up Contact Centre Quality
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Webinar: Proven Ways to Drive up Contact Centre Quality
274 Filed under - Call Centre and Customer Service Webinars, Scorebuddy Webinar Date - Thursday 7th November 2019 at 14:00pm UK time Click here to register Description: Improving your Quality Assurance (QA) programme enables you to highlight areas for customer service improvement, positively change agent behaviours and increase motivation.
The Way You Make Me Feel - Highlights from Mobey Day 2018
Banking is not just about money. According to Lorenz Jüngling from The Isle Ventures, it is also about users and, most importantly, their emotions. And, as Danske Bank’s Guri Hanstvedt commented, the power of emotions should not be underestimated. Challenger banks and fintechs understand this instinctively. Their products are designed around user experience, are highly functional and community-minded.
Winter is coming: Don’t leave your SME banking customers out in the cold
There are over 5.7 million SMEs in the UK, and none of them can function, let alone succeed without access to proper business banking services. And just like the retail banking customer, hardworking small business owners have also come to expect a seamless digital banking experience.
Why the Build vs. Buy Debate is a Moot Point for Banks in 2019
The future is BBEA – Build, Buy, Extend, Assemble The past decade has seen digital transformation change nearly every aspect of our lives, and banking has proven no exception. Indeed, as per proprietary data from Avoka, in mid-2017, mobile overtook desktop as the most popular channel for applying for new deposit accounts at a top 10 US bank.
Three Customer Experience Lessons for Bankers From Amazon
Amazon may be the best customer experience organization in the world, reflected in the superior growth in sales and revenues. What can the banking industry learn from Amazon about improving customer experience? Facebook Twitter LinkedIn Email Print Rumors (some of them true) continue regarding the potential that Google, Amazon, Facebook and Apple might move into the financial services space.
Webinar: 7 Ways to Improve Quality in the Contact Centre
Join us for the webinar - Thursday 18th January 2018 @ 13:00pm UK time. The quality of your calls, emails and web chats has a major impact on customer satisfaction. In this webinar we will be looking at how you can transform your quality programme to improve customer satisfaction and change advisor behaviours. What is your QA Data Trying to Tell You? Top tips and Questions from the audience * By registering for this webinar you agree that we can share your data with the webinar sponsor, Scorebuddy.
The Missed Small Business Banking Opportunity - Why Banks Must Optimise Digital Capabilities, or Risk Losing Customers
There are an estimated 4.5 million SMEs in the UK – accounting for 99.9% of private sector business. By anyone’s standards, that’s a significant potential market. But, providing excellent service to SME customers is an opportunity too often overlooked by the major banks, who are seemingly unwilling to tailor their services to meet the specific needs of this group of hard-working, time-strapped individuals.
INFOGRAPHIC: the outlook for 2017 | ANZ BlueNotes
The headwinds of 2016 are behind us. As we look ahead, financial conditions and monetary policy all look supportive of growth but global political upheaval, trade uncertainty and a US economy already long in the tooth remain concerns. What does it all mean for markets in 2017? Will the US back up its rhetoric with action? Can China continue to surprise? Have commodities moved past the bear market? Below, we run through the key themes to watch out for on markets in 2017.
Demonetisation a boon for India payments tech | ANZ BlueNotes
India is a country where 97 per cent of transactions by volume still happen with cash. Is such a cash-dependent economy ready for the digital revolution? This question has been put to the test after the demonetisation of 86 per cent of cash in the country in November 2016. Since then, consumers from various income strata, as well as large and small local vendors, have quickly adapted to new and alternative payments including digital wallets and banking apps.
VIDEO: the mind-blowing Chinese ecommerce opportunity | ANZ BlueNotes
Opportunities from the growing Chinese middle class continue to emerge for companies around the world and there’s no bigger opportunity than the online market. Indeed, internet commerce has made selling products into mainland China easier than ever before. In 2014, the Chinese online market was a sizeable $US21 billion – but it’s expected to grow to $US245 billion by 2020, according to Ken Ma, Alibaba’s head of international business development in the Asia Pacific.
The world is going cold on cash | ANZ BlueNotes
The world is going cold on cash. Successive moves by global governments to consider or act on a reduction of banknotes in a bid to, among other things, clamp down on illicit purchases. Digital payment methods are of course the beneficiaries. It’s not all straightforward however – in India’s case especially, there have been unforeseen consequences. There are lessons in the experience for others around the globe.
The war on fraud | ANZ BlueNotes
Financial services firms and government agencies have done well to invest in meeting growing consumer expectations for timeliness and convenience. Now they must evolve how they protect themselves from the associated risks. As connectivity trends shift, so do fraud trends. New threats are always growing.
Trump’s banking anecdata | ANZ BlueNotes
Bank stocks in the US – and particularly investment banks – rallied sharply in early February as US President Donald Trump indicated he would push ahead with unwinding some regulation brought in after the financial crisis. The Center for American Progress has calculated five financial stocks account for more than 40 per cent of the rise in the Dow Jones Industrial Average since November 8th. The jump in Goldman Sachs stock alone accounts for a quarter of the overall rise.
Banks, finetch and 2017 | ANZ BlueNotes
In 2017 the banking industry will inevitably continue on the path of digital transformation it has been – and accelerated – on over the past few years. Below, we outline the top banking and fintech trends for 2017 and how the world’s leading banks are addressing them. Fintech companies are competing with banks on a number of levels including peer-to-peer (P2P) payments, lending, saving, and investing.
The Battle Lines for the Consumer Have Been Drawn
Subscribe Now Get The Financial Brand's FREE Email Newsletter Banks have always fought to gain power and market share, knowing their competition and serving a marketplace that had relatively few choices. The battlefield is changing, however, as technology advances and new players emerge. The marketplace is also restless, demanding more from legacy and emerging institutions.
The Battle Lines for the Consumer Have Been Drawn
Subscribe Now Get The Financial Brand Newsletter for FREE - Sign Up Now Banks have always fought to gain power and market share, knowing their competition and serving a marketplace that had relatively few choices. The battlefield is changing, however, as technology advances and new players emerge. The marketplace is also restless, demanding more from legacy and emerging institutions.
Rate Hikes Provide Unique Sales Opportunities
The Fed has gone years without increasing interest rates. But when a rate increase happens, it will trigger a significant sales opportunity for banks and credit unions. Taking advantage of this opportunity, however, is far different than when rates last moved.
Six Lessons FSI Marketers Can Learn From Retail
Banks are overwhelmed with a need to embrace a digital customer experience, but they have no historical guidance on how to do it. As a result, they are losing customers every day they struggle to create a digital experience. They struggle to create consistent experiences across channels in historically siloed organizations. They have a lack of insight in how the customer journey develops.
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