Des Traynor on Muck Rack

Des Traynor

Dublin
As seen in: Intercom, Substack, The Irish Times, The Next Web, Product Hunt, Smashing Magazine, The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Co-founder of @fin_ai (fka @intercom).
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Articles

AI is a convergent force

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By Des Traynor
| fin.ai
What follows is ~fairly vebatim version of my talk from this year’s Pioneer event. Let’s talk about AI and transformation. I’m not going to bore you with the whole “AI is going to change the world” speech—we’re past that. I want to make three specific provocations in our session today. First, AI is a deeply convergent force. Second, the fallout from this will be massive. And third, there are huge opportunities for all of us as a result. Let’s start with the first idea: AI is a convergent force.
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Intercom + Fin AI Agent for Startups - The best AI Agent and AI-first Customer Service Platform | Product Hunt

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By Alan Mc Glinchey, Des Traynor, Fergal Reid
| Product Hunt
Home Product Intercom + Fin AI Agent for Startups This is a launch from Intercom See 79 previous launches The best AI Agent and AI-first Customer Service Platform Startups receive a 90% discount on the Intercom Customer Service Suite, including Fin—the #1 AI agent in customer service—free for a full year with 300 monthly resolutions. That's equivalent to having a full-time human support agent at no cost.
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✨Sparkling Specificity✨

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By Des Traynor
“It’s only prompt-engineering if it comes from the O1 region of Cerebral Valley, everything else is just sparkling specificity” For as long as we’ve had prompts, we’ve been told that prompt engineering will go away in the future. It’s one of those statements that I believe to be true, but also, one that gives everyone lots of false predictions. “Soon we’ll all be able to make apps with just a few sentences” we’re told. I mean, sure.
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