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Dirk de Vos on Muck Rack

Dirk de Vos

Cape Town
As seen in: Nature, Wiley Online Library, News24 Business, Royal Society of Chemistry, AllAfrica, TechCentral, Daily Maverick, Digi, The Media Online, EE Publishers and
Musings. Building trust just as trust is ebbing away.
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Articles

Been scammed? Here is what your bank is not telling you

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By Dirk de Vos, Patrick Le Roux
| Scrolla.Africa
Adapted from an original article by Dirk de Vos and Patrick Le Roux, first published on Currency. South Africans lost R1.88-billion to digital banking fraud in 2024, and 83% of formal complaints were resolved in favour of the bank. But there are laws that give you the right to challenge your bank’s decision. Most people do not know they exist. If someone stole money from your bank account, you know how the bank’s reply feels. It comes a week or two later.
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You’ve been scammed: how to deal with your bank

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By Dirk de Vos, Patrick Le Roux
| Currency News Za
Somehow, fraudsters have drained your bank account. What to do now? You’ve notified your bank with all the details you have. The formal response arrives within a week or two. It has a measured tone, constructed around a small number of facts: the transaction was authenticated, a known device was used, the electronic access profile limit was not breached. It concludes that there is unfortunately no bank liability in this matter; it may even include a link to a fraud-awareness page.
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The email that came from the supplier, but didn’t really

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By Dirk de Vos, Patrick Le Roux
| Currency News Za
Priya Naidoo (not her real name) had worked with the same construction supplier for 11 years. She knew the account manager, his preferred sign-off and the way he wrote subject lines. Priya was the financial controller of a mid-sized property development company in Joburg. Meticulous to the point of being annoying, she ran a tight payment process.
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