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David Myron on Muck Rack

David Myron

New York
As seen in: Business 2 Community, Omdia, SC Media, CRM Magazine, No Jitter, ICMI, ProSales Magazine
Principal Analyst of #ContactCenter Technologies at Omdia (owned by Informa). Previous: Editor of @CRM & @SpeechTech mags & Founding Editor of @SmartCustServ
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Articles

Omdia Universe: Contact Center as a Service (CCaaS), 2026

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By David Myron, Mila D'Antonio
| Omdia
The Omdia Universe: Contact Center as a Service (CCaaS) evaluates how key vendors shape customer experience trends, such as AI orchestration and cloud migration, and analyzes the competitive landscape through vendor ratings. A subscription is required to view this content. Free access Register to access selected free content. Subscription Contact us to find out more about our full suite of products and solutions.
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Global Contact Center Market Forecast – 2024–30

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By David Myron
| Omdia
This report tracks and forecasts contact center agent positions from 2024 to 2030 by geography, industry, contact center size, CCaaS and on-premises seats, in-house and outsourced agents, and work location (remote, in-office, or hybrid). A subscription is required to view this content. Free access Register to access selected free content. Subscription Contact us to find out more about our full suite of products and solutions.
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Unpacking the Innovations and Market Trends from Enterprise Connect 2026

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By David Myron
| Omdia
By All set! This article has been sent to my@email.address. All fields are required. For multiple recipients, separate email addresses with a semicolon. Please Note: Only individuals with an active subscription will be able to access the full article. All other readers will be directed to the abstract and would need to subscribe.
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