Doug Kennedy on Muck Rack

Doug Kennedy

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As seen in: Illumination, Medium, BBC, TechRadar, Miami Herald, betanews, DZone, CoStar News Hotels, Techopedia, KBIE-FM (Nebraska City, NE) and
Doug Kennedy, founder of Kennedy Training Network Inc., is a writer, speaker and trainer in the field of hospitality industry sales and guest services training.
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Articles

Technification, defined as the application of technology-based systems to a specific industry, was first used in the 1930s according to the Oxford English Dictionary, but it feels more relevant than ever in today’s business world.

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By Doug Kennedy
| 4Hoteliers
This is especially true in the lodging industry. Agentic artificial intelligence, large-language models, chatbots, and humanoid robots are grabbing headlines and commanding more of leadership’s attention. No doubt, it’s super important to stay abreast of all the changes transforming the lodging industry. When deployed correctly, technology can and will positively impact guest experiences and simultaneously increase profits.
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Train your team to intentionally communicate hospitality vibes

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By Doug Kennedy
| CoStar
Typically, the word “vibes” is used unseriously to refer to intangible, possibly imaginary aspects of non-verbal interpersonal communication. However, research conducted by the HeartMath Institute lends credence to the concept that a calm, compassionate, positive “energy field” can be radiated and thus conveyed to others in close proximity.
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Doug Kennedy’s Next Staff Training Webcast: Reservations Sales: Maximizing Rates & Overcoming Objections

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By Doug Kennedy
| Hotel News Resource
In Brief: This webcast helps reservations sales agents present and explain rates, along with other 'levers' revenue leaders use to optimize revenues in the era of dynamic pricing algorithms.
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