Expedia said no refunds were allowed under the terms of her booking. Soon after, her father learned from a friend about a fire in the hotel last March and he asked her to cancel. On Nov. 3, Zhen reserved a two-bedroom suite at The Capital Hotel Sukhumvit in Bangkok for five nights (Dec. 1 to 6). She wrote to me at my public Facebook page after finding some of my online columns about Expedia’s quick response when I forward readers’ complaints.
Andrew Halmay was dismayed by a Bell Canada demand he felt was unjustified. These words leapt out at me when I heard from three people who were going around in circles with stubborn corporate bureaucracies. Bell billed him $300 for the modem and sent two Montreal collection agencies after him. Since he never threw anything out and didn’t have the modem at home, he must have returned it during the switch, he argued. “I turned 90 last month,” he said.
“Our warranties would be honoured and we would receive coupons, but they would have to be used for online purchases. Only the stores were closing and the online business was still in place,” a Sears rep advised him on Oct. 15. On hearing that Sears was closing all its stores in January, he called the 800 number in his warranty package. He was told not to worry. David House did a kitchen renovation last fall and bought new appliances from Sears.
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".