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Articles by Greg Dyer
Cathie Bonner has taught youth skating and hockey for four decades. She’s not done yet. | The North Salem Post
For the uninitiated, the 200-foot sheet of ice at your local rink can be intimidating. On the surface, the temperature is actually below freezing (a frigid twenty something degrees), and it’s not much better in the stands. Add one puck, two goals, five circles and lines, twelve players with razor sharp steel skates, sticks, helmets and head-to-toe pads and you've got yourself some hockey. It can seem like a lot to get started, scary even, but not when you have help.
How to Retain Workers in the 'Next Normal'
The dust from the pandemic is finally settling, but a new storm is gathering for employers. U.S. quit rates are higher than ever, with an eye-popping 95 percent of workers saying they're considering changing jobs. If 2020 was full of talk about how to attract talent during a global pandemic, then 2021 will be about how to keep them during "The Great Resignation" that followed.
The Aftermath of COVID-19: 3 Predictions
Increased safety measures and hybrid work models are par for the course as the manufacturing industry enters the future of work. by Greg Dyer, Group President, Randstad US In the U.S. at least, the dust from COVID-19 is finally settling. So it’s probably a good time for us to answer a key question that has come up a lot among manufacturing leadership during the pandemic: What key shifts has COVID-19 actually inaugurated in the manufacturing industry?
5 Ways to Engage Your Team Beyond Manufacturing Month
It’s more important than ever before to find creative ways to show appreciation to industry manufacturers that help make our world go round. At Randstad, we saw a jaw-dropping 210 percent increase in job-order volume between February and April and it hasn’t slowed since.
Four Ways to Show Appreciation to Frontline Staff Beyond Customer Service Week
Why should you go out of your way to show your appreciation to employees beyond Customer Service Week? I can give you three good reasons right off the bat: One study found that a full 40% of employees have experienced symptoms of burnout—a condition characterized by excessive stress, exhaustion and the inability to cope—at some point during the pandemic. More than one in three employees has been working longer hours than usual since the onset of COVID-19, according to the same study.
4 Guidelines for Managing Restaurant Workers in a ‘New Normal’
Prospective employees won't stick around if you aren't looking out for their health and safety. With a vaccine for COVID-19 still a distant goal, it’s up to business owners to take the necessary precautions to protect the health and safety not only of their patrons, but also of workers across the foodservice chain—including warehousing and distribution centers.
Now's the Time: Key Improvements to Make Post COVID-19
Manufacturers can learn three key factors to improve their workers’ experiences while keeping them safe amid COVID-19. By Greg Dyer, Commercial Staffing, Randstad US There’s no doubt that COVID-19 has placed a tremendous amount of strain on our supply chains, but that’s what makes the fact they mostly held together all the more miraculous.
What Happens When COVID-19 Takes the "Center" Out of Call Centers?
With social distancing measures in place and sanitization precautions a major priority, "human touch" is probably the last thing customers want or expect from retailers right now. But what about the human voice? It's more important than ever. In fact, service demand levels are spiking at companies across the board right now, even doubling in some cases. It's one of the more interesting — and surprising — externalities to result from the widespread shift to work-from-home models at companies today.
Locks and Walls at Elings
For some time, Elings Park has made it clear that locals are unwelcome. They’ve been increasing prices for dog passes year over year and focusing on events targeted for the privileged and wealthy. Our streets are flooded with cars when Elings Park holds events, and the shrieks of drunken revelers echo through our pristine canyons on the weekends. But Elings Park has gone too far this time.
What The North Face’s Earth Day Petition Tells Us About Brands Taking a Stand
Since 1970, Americans have marked April 22 as a day to advocate for protecting our planet. This year, The North Face wants to take it a step further: The company launched a petition to make Earth Day a national holiday, giving people the opportunity to use the day to explore their surroundings. The company believes that when people have an established connection with the planet, they’re more likely to fight to protect it.
Our Fight for Life Outdoors: Help us Decide Where to Invest in Your Community
Through a new program, co-op members can help REI decide how to invest $1 million in local stewardship projects. The wild hills and hollows of Shenandoah National Park span 200,000 acres along the Blue Ridge Mountains in Virginia. This protected land winds through several different communities, roughly 75 miles from Washington, D.C. And the Shenandoah National Park Trust (SNPT) helps make sure people can safely access and enjoy all that the park has to offer.
First Descents Helps Young Adults Impacted by Cancer Find Healing by Getting Outside
It doesn’t matter how shallow the water is, most people don’t want to fall in. And because it’s pretty much everyone’s first time on a stand up paddle board, they’re looking at these floating 11-foot-long pieces of fiberglass with some suspicion. But as the group of 12 participants heads out onto the calm waters of Vancouver Lake, Washington, they’re all smiles. Angie Lampe, today’s First Descents alumni lead, is near the front.
Ways to Attract Skilled Talent in Today’s Tight Labor Market
With unemployment at a record low, demand for customer service representatives is projected to grow 10 percent by 2024, faster than the average for all occupations. As business leaders realize that customers have far more choices than ever before — and that concentrating their efforts and investments on the right customer segments will yield the most value — “customer centricity” has become a strategic pillar within many organizations.
Ways to Attract Skilled Talent in Today’s Tight Labor Market
With unemployment at a record low, employers in the retail industry face new challenges as the demand for customer service representatives is projected to grow 10 percent by 2024, faster than the average for all occupations. As business leaders realize that customers have far more choices than ever before — and that concentrating their efforts and investments on the right customer segments will yield the most value — “customer centricity” has become a strategic pillar within many organizations.
How Emerging Technology Can Help Call Center Reps Do More
Technology is disrupting almost every industry, and call centers are no exception. And although the most important part of a call center's function — human interaction — isn't going away, how, when and where center representatives interact with customers and prospects is certainly changing. Emerging technologies are helping call centers and the reps who staff them connect more seamlessly and improve their performance across the board.
95 Ways to Spend More Time Outside
We created a list of ways to spend more time outside. Some big. Some small. Some you can do right outside your door. Others might require more effort. Either way, we want to help change the fact that we spend 95 percent of our life indoors, with 95 ways to spend more time outside. We hope this list serves as inspiration and motivation, or at least a little nudge in the right direction (hopefully, that’s outside).
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