Ian Miller on Muck Rack

Ian Miller

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Sheffield
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Ian Miller’s Biography

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Ian Miller is Editor of CSM Magazine. CSM is a leading magazine and community for customer service managers and professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service.

Articles

Ole Miss QB Trinidad Chambliss publicly disagrees with Lane Kiffin’s claims about racism in Oxford

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By Ian Miller Verified
| WDBD-TV (Jackson, MS) Verified
Lane Kiffin is no stranger to making headlines. The new head coach of the LSU Tigers starts his career in Baton Rouge in just two months’ time, but even after his controversial and contentious exit from Ole Miss, he had some bizarre complaints about his time in Oxford. In an interview with Vanity Fair in May, Kiffin addressed some of his reasons for the move, including the most unexpected one: Black family members being concerned about racism in Mississippi in 2026.
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'Supergirl' opens well below expectations after Milly Alcock's comments, guaranteeing huge loss for Hollywood

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By Ian Miller Verified
| Aol Verified
Hollywood may not excel at much these days, but if there's one thing you can count on from the modern entertainment industry, it's churning out bad movies and alienating potential customers. This bizarre phenomenon has created a long list of major financial flops in recent years, from "The Marvels" to "The Bride!" to "Madame Web" to "Captain America: Brave New World," to Disney's live-action remake of "Snow White." And now we can add "Supergirl" too.
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How Customer Segmentation Improves Customer Experience

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By Ian Miller Verified
| CSM Verified
Customer segmentation is the practice of grouping customers by shared traits, needs, or behavior. In plain English, it helps a business stop treating everyone like the same person. That matters because customers don’t all want the same thing. A first-time buyer needs guidance. Someone browsing on a phone in Chicago has different needs than a bulk buyer in Phoenix. When a business groups people in smart, useful ways, it can send better messages, show better offers, and remove friction at every step.
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