When Sophie Millward first entered the BBC’s Hereford newsroom in 2020, it wasn’t as a journalist, but as a cleaner. At the time, she was a Leeds University student, not coping with her philosophy, politics and economics course and struggling to find her footing during the pandemic. She took a year out to give herself a fresh outlook on life and career. "My mental health was in the gutter," she recalled, speaking to JournalismUK.