James Daley on Muck Rack

James Daley

London
As seen in: Fairer Finance, Daily Mail, Financial Times, Nature, The Guardian, The Independent (UK), The Telegraph, Daily Express, MDPI, The Conversation, The Sunday Times and
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Articles

Let's be honest about what Trustpilot reviews tell us, and what they don't

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By James Daley
| Fairer Finance Verified
Last night while I was doing the washing up - an advert for LV= came on the radio. I can't remember all of the boasts that it made - but as with most insurance advertising, it was naturally all about how they'll be there for you when you need them. As I’ve written before – I do worry that insurance advertising plays a part in widening the gap between what customers expect and what they get. But that’s not what this blog is about.
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Pet insurance risks a Consumer Duty reckoning

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By James Daley
| Insurance POST Verified
As pandemic-era pets age and claims costs increase, James Daley, founder and managing director of Fairer Finance, warns many owners are set to discover their policies offer far less protection than they expected. The UK pet insurance market is a ticking time-bomb. Over the last few years, it’s grown rapidly fuelled by the boom in pet ownership during the pandemic. But with the new cohort of customers mostly Copyright Infopro Digital Limited. All rights reserved.
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The Financial Services & Markets Bill is a waste of valuable parliamentary time

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By James Daley
| Fairer Finance Verified
It’s been a busy week in the Treasury. No sooner was the King’s Speech out of the way than a first draft of the new Financial Services & Markets Bill was published – with Consumer Credit Act reform rolled in with it as well. The Bill itself is a mish mash of all sorts of things – some of which were brand new this week, while some were the conclusion of the Chancellor’s deregulatory tear which she has been on since she took office in number 11 almost two years ago.
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