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Articles by James Glover
Forbes JAPAN 公式サイト（フォーブス ジャパン）
企業はマネジャーの承認判断で動いている。発注書や変更指示、休暇や経費の申請、あるいは製造ラインの停止後の再開許可など、あらゆる場面にそれは存在する。しかしなぜか、こうしたリーダーたちがチームの育成に関して同様の機会を得ることはない。従業員のスキルや行動がどのように発達しているかについて承認判断を求められるような、継続的な関与はほとんどない。その代わりに、単に受講登録や修了の通知を受けるだけだ。 つまり、働き方を変えるために人材育成費が投じられているにもかかわらず、その育成が実際の業務で形になっているかを確認する仕組みが存在しないことが多いのだ。途中で何が変わったのかを誰にも確認させないのであれば、企業は単に修了証に対して費用を支払っているに過ぎない。...
Forbes JAPAN 公式サイト（フォーブス ジャパン）
Z世代の従業員に関して、多くの人材開発（L&D）リーダーは「形式」にばかり目を奪われている。短い動画、ゲーミフィケーション、モバイルファーストでの配信、あるいは学習管理システム（LMS）に組み込まれたソーシャル機能などがその例だ。その根底にあるのは、Z世代がプライベートで使っているプラットフォームに似せれば研修に取り組むだろう、という仮定である。しかしこれでは、行動の問題を好みの問題と履き違えていることになる。 Z世代は、間もなく世界の労働力の30%を占めるようになる。これほどの規模の世代が能力開発に関心を示さなくなれば、企業の能力や人材定着率にその悪影響がすぐに現れる。しかし、彼らの不参加はコンテンツの長さや洗練度の問題ではない。Z世代の従業員が企業研修を敬遠するのは、研修が実際の業務から切り離されていると感じるからだ。 L&Dが抱える「関連性」の課題...
Forbes JAPAN 公式サイト（フォーブス ジャパン）
毎年、第4四半期（10〜12月期）はEC事業者の年間売上高の大半を占める。しかし、前年第4四半期のデータは、水面下でより重大な変化が起きていることを示唆している。それは、独自のソーシャルコマースチャネルの台頭であり、これが業界の大半の意表を突くペースで、独立系の事業者を惹きつけ始めているのだ。 数字を詳しく見る 2025年11月と12月に起きたことの規模を考えてみよう。同社の公式ニュースルームによると、ブラックフライデーからサイバーマンデーまでのわずか4日間の期間中、TikTok Shopの売上高は5億ドル（約770億円）以上に達した。同期間中、プラットフォームの買い物客数は前年比で約50％増加した。ライブコマースの売上高は前年比84％急増し、これは76万件の配信セッションと、累計16億回の動画視聴によってもたらされた。...
Forbes JAPAN 公式サイト（フォーブス ジャパン）
フォーチュン500企業の最高人事責任者（CHRO）のうち、自社の人事評価制度が機能していると信じているのは、わずか2%にすぎない。100人のうち2人ということだ。 努力が足りないわけではない。現在、大企業の多くは、四半期ごとの面談、目標の評価、構造化されたフィードバックの機会など、本格的な評価サイクルを運用している。1年間の成果を一から評価するというかつての標準的なやり方は、ほぼ姿を消した。それは歓迎すべきことだ。しかし、根本的な問題は残っている。なぜなら、親近効果（リセンシーバイアス）が害を及ぼすのに、12カ月という長い期間は必要ないからだ。...
Forbes JAPAN 公式サイト（フォーブス ジャパン）
研修の測定（評価）は通常、ビジネス価値が始まるまさにその場所で立ち止まってしまう。私たちは初期のシグナルには熱心だが、本当に重要なシグナルに対しては無関心になりがちだ。そして、このギャップは偶発的なものではなく、構造的なものである。 カークパトリック・モデルの実態 「カークパトリック・モデル」の4つのレベルが実務においてどのように機能しているかを考えてみよう。レベル1は受講者が研修を気に入ったかどうかを問うもので、ほぼすべての組織がこれを測定している。研修終了時のアンケートは極めて容易だからだ。レベル2は受講者が何かを学んだかを問うもので、これも大半の組織が測定している。ATD（人材開発業界団体）の調査によると、「90％以上の組織が研修コースに学習評価（テストなど）を組み込んでいる」という。レベル3は、その学習が現場での「行動変容」につながったかを問う。レベル4は、ビジネスに「成果（利益）」をもたらしたかを問う。測定が手薄になり、往々にして行われなくなるのは、まさにこの最後の2つのレベルである。経営陣が本当に気にかけているのは、この2つだけであるにもかかわらずだ。...
The X Trusts Decision – A Cayman Islands' Perspective
Protectors in the Cayman Islands Cayman Islands trusts are commonly established with provisions appointing one or more protectors. A protector derives their role and responsibilities from the terms of trust deed. There are many reasons for the creation of the office of protector. In particular, a settlor may wish to establish an office to exercise some degree of control over the trustees. We are seeing more and more settlors appoint professional fiduciary service providers as protectors.
Forbes JAPAN 公式サイト（フォーブス ジャパン）
ジェームズ・グローバー氏（Flint Learning SolutionsのCEO）は、AI によってパーソナライズされた実務活動を通じて、組織が測定可能な行動変容を推進することを支援している。 企業研修に関する議論の大半は、コンテンツの質、講師の専門性、学習者のモチベーションに焦点を当てている。L&D（学習・能力開発）関連のカンファレンスに足を運べば、エンゲージメント戦略、カリキュラム設計、知識定着度の測定に関する議論が聞こえてくるだろう。しかし、こうした議論が見落としているものがある。私たちは数十年にわたり、人々を仕事から引き離して学習させることに最適化されたインフラ全体を構築してきたのだ。 LMS（学習管理システム）プラットフォームは受講時間を追跡する。会議室は研修日のために確保される。予算はコースや資格取得に向けて流れる。企業学習の仕組み全体が、イベントモデル──ワークショップ、モジュール、セッション──を中心に回っている。このインフラは単に非効率なだけではない。今や効果を妨げる主要な障壁となっているのだ。 問題は想像とは異なる...
From Training To Transformation: Solving Business Challenges On-The-Job
Change Behavior. Drive Business Results: The Challenge Of Traditional Training In 2024, organizations spent approximately $398 billion globally on training, yet 70% of employees report they don't have the skills needed to do their jobs effectively [1]. Only 12% of employees apply new skills learned in training to their jobs [2]. A Harvard Business Review study found that 75% of managers are dissatisfied with their company's Learning and Development (L&D) programs.
Employee Engagement And Feedback: Why They're Related
Getting There With On-The-Job Training Activities Employee engagement directly influences a company's success. Engaged employees are more likely to go above and beyond in their roles, show loyalty to the company, and contribute innovative ideas. Recent Gallup research found that businesses with highly engaged workforces outperform their competitors (18% higher revenue per employee), report better productivity (17%), higher profitability (21%), lower absenteeism (42%), and lower turnover (24%).
Cayman Abolishes Rule Against Perpetuities
Welcome statutory reform to Cayman's perpetuity law Cayman trusts can now exist indefinitely New (amending) legislation has been passed in the Cayman Islands which disapplies the rule against perpetuities for Cayman Islands law ordinary trusts, with the effect that such trusts can now last indefinitely. Cayman Islands STAR trusts were already not subject to the rule. Previously, ordinary trusts established under Cayman Islands law were subject to the rule against perpetuities.
Cayman Abolishes Rule Against Perpetuities | JD Supra
Key Takeways Welcome statutory reform to Cayman's perpetuity law Cayman trusts can now exist indefinitely New (amending) legislation has been passed in the Cayman Islands which disapplies the rule against perpetuities for Cayman Islands law ordinary trusts, with the effect that such trusts can now last indefinitely. Cayman Islands STAR trusts were already not subject to the rule. Previously, ordinary trusts established under Cayman Islands law were subject to the rule against perpetuities.
Building resilient New Mexico communities through outdoor recreation
When I stand up in front of a group of community members gathered to discuss their potential to build a resilient future around outdoor recreation, I can feel the excitement building in the room. It’s awesome to see communities realize that they can play an important role in building a thriving outdoor recreation economy.
STEP Cayman 2024 - Our Key Takeaways
W Walkers More Walkers is a leading international law firm which advises on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey. From our 10 offices, we provide legal, corporate and fiduciary services to global corporations, financial institutions, capital markets participants and investment fund managers.
State v. Wiley - CourtListener.com
State v. Wiley, 22-899 (N.C. Ct. App. 2023) Court of Appeals of North Carolina August 15th, 2023 Precedential None known 22-899 Summary of Opinion N.C. Gen. Stat. § 15A-1211 juror residency excused juror IN THE COURT OF APPEALS OF NORTH CAROLINA No. COA22-899 Filed 15 August 2023 Person County, No. 18 CRS 51065 STATE OF NORTH CAROLINA v. TERRELL WILEY Appeal by Defendant from Judgment entered 31 March 2022 by Judge William D. Wolfe in Person County Superior Court.
Humanizing Generative AI to Build Trust and Revenue
The headlines speak for themselves: Artificial Intelligence (AI) is the moment. Between self-driving cars, facial recognition, and chatbots – it seems like AI is everywhere. With new advancements being announced seemingly every day, tech pioneers are calling for a temporary halt to advance AI development and increase standardizations across industries. And while some may think that AI will take away jobs from humans, it’s predicted that AI will actually create 97 million new jobs by 2025.
James Glover, Author at AiThority
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Limb development genes underlie variation in human fingerprint patterns
Table 1GWAS signals for fingerprint pattern type in Han Chinese discovery and replication populations Abbreviations: Alt, alternative; Ref, reference; EAF, effect or alt allele frequency; TZL, cohort from Taizhou Longitudinal Study; NSPT, cohort from National Survey of Physical Traits Project; JD, cohort from Jidong of Hebei Province; CKB, cohort from China Kadorie Biobank; WeGene, cohort from WeGene company; D1–5L/R, digit 1 to 5 of left or right hand.
Coherent Thoughts Podcast: Coherent Thoughts
27 min In this episode of Coherent Thoughts, host James Glover speaks with the Retail Doctor, Bob Phibbs. Bob is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and motivational business speaker. As the Retail Doctor, Bob has worked to help brands like Lego, Omega, Vera Bradley, Yamaha, and many more.
Coherent Thoughts Podcast: Coherent Thoughts
29 min In this episode of Coherent Thoughts, host James Glover speaks with Michael LeBlanc. Michael has over 20 years of retail experience in marketing, promotions, CRM, and e-Commerce. He’s the Founder & President of M.E. LeBlanc & Company Inc, an advisory and media company that includes several of North America’s leading podcast properties including The Voice of Retail, Remarkable Retail, and The Food Professor podcasts. He is also a Senior Retail Advisor to the Retail Council of Canada.
How Most Brands Use Email Marketing Incorrectly
Why do people prefer to travel to Paris instead of seeing the Eiffel Tower in pictures? Why were (and in some places, are) so many people eager to get back to live events like sports games and concerts during COVID restrictions? It comes down to experience. We might not be able to fully explain it, but there’s just something different about going to a basketball game in person vs. watching it on TV. The difference between using all five senses and just watching something on a screen is monumental.
Coherent Thoughts Podcast: Coherent Thoughts
37 min In this episode of Coherent Thoughts, host James Glover speaks with Doug Stephens, founder of Retail Prophet. This week, James and Doug discuss retail’s rapid transformation over the past year, some top takeaways retailers should consider, why Amazon may be its own worst enemy, how to properly build brand loyalty among your customer base, and more.
David vs. Amazon: How Your Competitive Equation Changes Without In-Store Shopping
Much of e-commerce has become a David vs. Goliath proposition. On one side, you have retailers launching, expanding and improving their e-commerce operations. On the other side, there’s the looming presence of Amazon.com, which has used a vast product portfolio and fast shipping to become the go-to e-commerce destination. It's a daunting task to go head-to-head with Amazon, which has become the default option for many customers.
How to Position Your Products in an Experience-Centric Marketplace
You don’t need another article to tell you that experience is king these days. Everywhere you look in business news, companies from CNBC to Entrepreneur to Adobe keep reminding you that today’s customers value experiences over products — and that it’s your job to become an experience-led business. This begs an obvious question: Where do your products fit into the experiences you provide?
Is it Better to Rent or Own Your Marketing Channels?
Controlling your communication with customers is the best way to ensure that every interaction with them is impactful and meaningful. However, if you’re only renting the channels through which you’re communicating, many factors of your messaging are beyond your control. Take channels like Facebook or Google, for example. These channels are rented, which means the owners of the platform control who sees your message, where they see it, and when they see it.
A Healthy Email Diet Makes for Happier Customers
The key to a healthy diet is variety. Very few people are interested in having the same meal day-in and day-out. Similarly, your customers crave variety in the content you serve them. Since their preferences are constantly evolving, customers require fresh and different experiences to stay engaged. Delivering repetitive and similar email content won’t drive more conversions. In fact, it could annoy your customers and damage your brand.
Segment Switch! How to Adapt When Your Customers' Lifestyles Evolve
You’ve spent months assembling data on demographics and past purchases. You’ve painstakingly divided your subscribers into segments based on that data. Maybe you’ve even assigned audience personas to those segments — ascribing them lifestyles, hobbies, and cute names like “Maggie the Mom” and “Craig the CTO.” At first, your segmented campaign appears to be going according to plan — but suddenly engagement plummets as customers’ tastes transform.
Do Brick-and-Mortar Stores Still Drive Sales? With the Help of Email - Absolutely!
It’s no secret that digital sales are devouring the traditional brick-and-mortar marketplace. In fact, 2019 marked the first year in history that online retail beat out in-store sales, claiming a total of 12 percent of all transactions worldwide. In light of facts like this, we shouldn’t be surprised to see retailers from J. C. Penney to Party City announcing massive store closures. Traditional retail, it seems, is dying a not-so-slow death.
How to use personalized email to build emotional Intimacy with your brand
Oct. 15, 2019 By James Glover, president and CEO, Coherent Path Which single metric correlates most strongly with a brand's retail success? You might be surprised to learn it's not click-through rate (CTR), or segmentation precision, or even the seamlessness of the customer journey — instead, it's a more elusive factor that's interrelated with all the above. That crucial factor is emotional intimacy.
How to Convert Your Email Campaigns into In-store Traffic
Every customer journey is unique, and there are as many different customer journeys as there are customers, so how do you tailor your email campaigns to be responsive to each customer's evolving tastes and desires? Here's how to use your email campaigns to improve your customer relationship and drive in-store traffic, writes James Glover, President and CEO - Coherent Path.
How to Automate Email Personalization While Maintaining Creative Control
The following article was originally published by Total Retail. To read more of their content, subscribe to their newsletter, Total Retail Report. When you’re interacting with millions of email subscribers, the only way to personalize content for each person on your list is with automation. But within many organizations, the idea of giving a machine control over email content isn’t exactly an easy sell — especially for brands that have spent decades refining their voice and visuals.
How to Automate Email Personalization While Maintaining Creative Control
Media and marketing pros from Warner Bros, YouTube, Tubi and more will share insights, perspectives and advice on how to keep up in this ever-changing industry. Join them in LA at the Convergent TV Summit on October 25. When you’re interacting with millions of email subscribers, the only way to personalize content for each person on your list is with automation.
w to Differentiate from Direct to Consumer (DTC) Brands
When’s the last time you noticed an alluring product in a store display, or on your favorite store’s website — and then went to buy directly from that brand? There’s no shame in admitting that you do this. From time to time, everyone has “swum upstream” and bought an item from a brand’s direct-to-consumer (DTC) website or store, rather than at the multi-brand retailer where they first saw it.
How to Automate Email Personalization While Maintaining Creative Control
The following article was originally published by Total Retail. To read more of their content, subscribe to their newsletter, Total Retail Report. When you’re interacting with millions of email subscribers, the only way to personalize content for each person on your list is with automation. But within many organizations, the idea of giving a machine control over email content isn’t exactly an easy sell — especially for brands that have spent decades refining their voice and visuals.
How to Automate Email Personalization While Maintaining Creative Control
When you’re interacting with millions of email subscribers, the only way to personalize content for each person on your list is with automation. But within many organizations, the idea of giving a machine control over email content isn’t exactly an easy sell — especially for brands that have spent decades refining their voice and visuals. How can marketers ensure that their artificial intelligence (AI) software won’t assemble inappropriate combinations of messaging and imagery?
Why Gmail’s New Promotions Tab Is a Big Plus for Your Email Campaigns
Email marketers have gained access to a powerful new platform for reaching subscribers: Gmail’s new Promotions tab. Google’s latest update to the Gmail app includes a tab that’s tailor-made to showcase your most compelling B2C offers—and this gives your top content a chance to shine like never before. Marketers have long known that email delivers the highest ROI of all digital channels, but ROI can fluctuate widely depending on how sophisticated a campaign’s targeting is.
How to put the magic back into ecommerce personalization
James Glover, co-founder and CEO, Coherent Path Whenever we stream a song on Spotify, open up a Facebook page, or indulge in some retail therapy we’re bombarded with personalized recommendations. Personalized community pages, playlists, and product recommendations are just a few examples of the individualized, one-to-one content produced when algorithms and predictive analytics work together. But what is traditional personalization really doing for customers? And where is it falling short?
Want to Connect with Millennials? Take a Page from Print Catalogs
In today’s tidal wave of new social media platforms, smartphones, and streaming services, it’s easy to write off forms of “traditional” advertising as obsolete and irrelevant. That bias is certainly understandable — after all, it’s the message that experts in Forbes and LinkedIn have been hammering into marketers’ heads since the early 2010s.
How Moments of Meaning Deliver Magical Results for Your Email Program
Your subscribers hand over their email addresses for a reason. Nobody signs up voluntarily just to be marketed to — they expect something from you in return. If you aim to get return on investment from all those acquisition investments you’ve made, then start giving your subscribers the meaningful moments they’re hoping for, starting today. What actions do your email subscribers want from you, exactly? Depends on who they are, where they’re at in life, and what they hope to achieve next.
Why Your Customer’s Reality is the Only Reality That Matters
Believe it or not, the 2018 holiday season is already right around the corner. Any day now, malls and stores across the country will be filling up with parents, friends, and spouses hunting down perfect gifts for all the special people in their lives. Retailers, for their part, have stocked up on items they believe are likely to sell out during the holiday rush.
Is Your Personalization Strategy Missing How To Be Personal?
We’ve all been put off by pushy salespeople. But have you ever been truly pleased with a salesperson? It’s not as often as you’d like, but every once in a while you get a salesperson you feel completely comfortable around, someone who genuinely seems to understand your taste and knows exactly what you want. Inexperienced salespeople seem to either ignore you or follow you around with products that you’ve already put down or even purchased.
A Tale of Two Sweaters: Why Segmentation Alone Isn’t Enough
Every retailer knows that customer segmentation makes campaigns more effective. When you classify customers according to their interests and desires, it’s much easier to deliver content that speaks to them personally, creating a connection that builds long-term loyalty. On paper, segmentation looks like a straightforward way to turn subscribers into delighted customers. But segmentation does have its limits.
There Are Balls and Strikes - How Do You Make the Right Call?
Far too often in email, retail marketers take the ‘one-size-fits-all’ approach to promote new products. They pick the biggest trend of the season and promote it relentlessly to everyone. Unfortunately, this strategy of honing the most popular item of the moment can be a huge detriment to your customer relationships and your brand.
3 Ways Retailers Can Heat Up Their Summer Email Campaigns
As we begin to embrace longer days and shed our winter wardrobes, it’s a great time for retail marketers to re-evaluate the email calendar and replace ineffective strategies with fresh approaches. Here are a few of our favorite tips to heat up your summer email campaigns and reinvigorate your marketing efforts: We conducted a survey to learn how retail marketers plan their email marketing calendars.
How Top Retailers Miss the Mark with Email Marketing [Infographic]
Email marketing is hard. It can become even harder when retailers have little or no insight into what their competitors are doing to stand out among a sea of emails in consumers’ inboxes. While brand marketers are no stranger to new and shiny technology solutions, industry ‘best practices’ and generalizations about groups of consumers, like Millennials and GenZ, most are failing to leverage the most important part of their marketing toolkit – customer data.
Wayfair Makes Shoppers’ Inboxes a Happy Place
Wayfair understands that making shoppers’ homes a happy place starts in the inbox. Like many large retailers without physical locations, Wayfair relies heavily on marketing to bring customers to its site. From catchy television jingles and direct mail pieces to savvy partnerships with social media influencers, Wayfair is a marketing machine. And its email program is no exception.
Wayfair is Getting Email Marketing Right - But How Do Other Top Retailers Stack Up?
Wayfair is getting it right when it comes to email marketing. In addition to sending different emails to consumers who have bought from them in the past versus non-purchasers who signed up for their list, the home furnishings brand’s emails contain product categories in the subject lines, a majority of their emails have a subject line that matches the email content rather than generic subject lines like “Just for you!” and they send a reasonable average of one email per day. Sounds simple, right?
How to Convert Consumers into Loyal Customers
Customers are a business’ most valuable asset, which is why they spend a lot of money to acquire new ones and work hard to retain the ones they have. This is especially true in the saturated retail industry where there is lots of competition to capture consumer’s attention. Here is where email marketing comes into play. This marketing tactic has an ROI of 3800 percent, making it a top method for retailers to improve customer conversion.
Using data to break discount dependency and nurture loyalty
Retailers have been discounting since the dawn of the grocery store. Brands relied on couponing and sales as an easy way to differentiate themselves from generic store-brand options and as a way to get consumers to make the switch from a competing brand to give theirs a try. This marketing strategy grew quickly, moving beyond grocery stores to retailers of all kinds.
Three Tips To Ready Email Marketers For GDPR
Data arms brands with the power to better understand its customers and to build deeper, more effective relationships with them. But with great power comes great responsibility, and as The General Data Protection Regulation (GDPR) looms, marketers need to understand how these new regulations will impact their brand. GDPR aims to simplify and safeguard how organizations collect and manage customer data.
The role of email in building the value of your business
James Glover, co-founder and CEO, Coherent Path Over the past several years, America’s largest retailers have been on shopping sprees of their own. In 2017, Amazon’s purchase of Whole Foods rocked the grocery world. Its biggest rival, Walmart.com, has also been aggressive over the past few years, gobbling up companies like Moosejaw, Shoebuy, Bonobos and Modcloth, to name just a few.
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