Jamie Stewart on Muck Rack

Jamie Stewart

Verified
London
As seen in: ICIS News, Yahoo News UK, The Conversation, Hollywood Life, The Forum of Fargo-Moorhead, NewsBreak, EconoTimes, Mondaq, iMedia Connection, Offshore Engineer, Power Engineering International and
Managing editor at ICIS Energy. Views are mine.
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Articles

News : Sytel Automates the Contact Center

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By A Leading BPO, Jamie Stewart Verified, Sytel Limited
| Contact Center World
br> #contactcenterworld Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+. The claim is made as Sytel release their Sytel Real-Time Automation (SRA) solution, which automatically assigns agents to work on queues where the service level is under threat, no matter what the media type.
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Article : Manage Your Workforce in Real Time. Automatically.

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By Jamie Stewart Verified, Sytel Limited
| Contact Center World
2023 Buyers Guide IVR 1.) Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting.
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SARs Q&A For Employers - Human Resource Management - UK

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By Jamie Stewart Verified, Paul Motion
| Mondaq
The ICO received over 15,000 complaints relating to Subject Access Requests (SARs) from April 2022 to March 2023. Elanor McCombe, Policy Group Manager at the ICO, commented that "many employers are misunderstanding the nature of subject access requests, or underestimating the importance of responding to requests". To better assist businesses and employers, the ICO have published guidance for employers alongside an explanatory blog.
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