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Jim Liddle on Muck Rack

Jim Liddle

  • Chief Innovation Officer Data Intelligence and AI, Nasuni
London
As seen in: Nasuni, TechRadar, CIO, DZone, DATAVERSITY, Enterprise Times, Information Security Buzz, Solutions Review, VMblog.com, Digitalisation World, Cloud & SaaS Awards and
Chief Innovation Officer at Nasuni for AI | Born in Hartlepool | Lives in London | Startups | New Tech | Old Tech | Rock Music | All tweets/views are my own
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Articles

The Contact Center’s Most Valuable Asset

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By Jim Liddle
| Contact Center Pipeline Verified
Unstructured interaction data apparently is now the norm, from what I am gathering from industry sources, of what flows through a contact center. These include, but are not limited to, call recordings, chat logs, emails, screen captures, voice recordings, images, and surveys. Yet much of it sits in silos separated and without the structure to make it useful.
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A Technical Practitioner's Guide to Integrating AI Tools into Real Development Workflows

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By Jim Liddle
| DZone Verified
Join the DZone community and get the full member experience. Join For Free While leadership debates AI strategy, there's a growing divide in development teams: junior developers are shipping features faster with Cursor and GitHub Copilot, while senior engineers question whether AI-assisted code is maintainable at scale and can often be found criticizing the junior devs for their use of AI If you're a tech lead, architect, or senior developer, navigating this transition is not easy.
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Contact Center Pipeline Magazine: Inside Our October 2025 Issue

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By Linda Harden, Brendan Read Verified, Mark Pereira, Jim Liddle
| Contact Center Pipeline Verified
It is finally here…Customer Service Week arrives next week. Enjoy your celebrations. If you are still looking for a few ideas for next week and beyond, check out our Customer Service Week special issue. Our October issue is now available. Many topics are covered this month, including proactive use of data, WFM, outsourcing, AI, data management, technology and leadership. Please enjoy the issue.
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