Jim Burton
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Once a devoted sports journalist, now working in the golf business and loving every minute of it. Also an author, and most importantly, I'm a grandpa!
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Articles by Jim Burton
The gentleman doth protest too much, methinks Original
Recently, Gov. Wes Moore appeared on Special Report with Bret Baier on Fox News. When questioned about Maryland’s growing budget deficit, Moore dismissed the premise outright, stating, “That’s been debunked over and over.” But has it really?
Rising Demand For Public Affairs Consulting
Written by: Jim Burton, PoliticalVIP Consultant International consulting in public affairs has become increasingly important as businesses, governments, and non-profit organizations face a growing number of complex and interconnected challenges that require expert advice on public policy, regulatory issues, and stakeholder engagement.
Industry News and Merger Activity
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Gamification for MS Teams: Introducing Trivia Engine
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How CFOs can lead on ESG now
ESG is an area of increasing focus for CFOs. In Grant Thornton’s CFO survey for the third quarter of 2021, 57% of respondents reported that prioritization of ESG efforts has increased since January 2020. And 87% of respondents indicate that, when it comes to corporate decision making, ESG is either a major consideration, a consideration equal to financial success, or a fundamental business driver.
How to Turn Your Contact Center Into a Profit Center
With the right technology, a forward-thinking IT manager can help their business bring in hundreds of millions in extra revenue every year. How? By rethinking the role of the contact center. That was my takeaway from a recent meeting with Afiniti, a company using its patented, award-winning artificial intelligence (AI) to pair customers with the contact center agent with whom they’re most likely to connect.
What We Heard (or Didn't) at Enterprise Connect 2021
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CorpFin releases sample comments on climate change
The SEC’s Division of Corporation Finance (CorpFin) released a sample letter illustrating comments that CorpFin staff might issue to companies related to climate-related disclosures or the absence of such disclosures. Drawing from the SEC’s 2010 guidance, which explains how the impacts of climate change may require disclosures under the SEC’s existing requirements, the sample comments illustrate how the staff may apply that guidance in the comment letter process.
BCStrategies Experts at Enterprise Connect 2021 (Video Introductions)
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Keep Your Enterprise Ahead of the Technology Curve
In 2007, I co-founded BCStrategies (formerly UC Strategies) with several colleagues to help organizations grip the new capabilities that unified communications (UC) was bringing to the market. Amidst the complex array of capabilities accompanying this advance, we took a higher-level view and defined UC) as communications integrated to optimize business processes.
4 Tips for Solving WFH Audio, Video Problems
At-home workers are often faced with many technical challenges, everything from security issues to connectivity challenges. Most enterprise IT organizations are prepared to help in-office workers; IT staff can walk down the hall or take an elevator to another floor to meet a user. However, traveling to an employee's home is not practical for most companies.
Business Communication Vendors to the Rescue in the Age of Coronavirus
Updated 4/6/2020 As a response to the coronavirus or COVID-19, the “new normal” is remote work, or work from home (WFH). With recommendations to enforce “social distancing,” many organizations are telling employees to work from home, while schools and universities are closing their doors and turning to videoconferencing or distance learning.
Buyer Beware: Confusion Is on the Way
History is about to be repeated — again! Over the past 30 years, we have seen many new technologies introduced in the business communications space. Each started with buyer confusion. Computer-Telephony Integration (CTI) — Before vendors adopted the term CTI, every computer and PBX vendor had a unique or different name for the solution area. This made it difficult for buyers to understand the market and the new opportunities CTI had to offer.
BCStrategies Experts Featured at Enterprise Connect 2019
BCStrategies provides information to help make informed buying decisions Nearly 10,000 pieces of business communication related content Insights from 25 industry experts, analysts and consultants Interviews with vendor executives and industry though leaders An optional weekly newsletter All we ask in return is to tell us a little bit about yourself… E-mail * Password * Confirm password * Main profile Subscribe to our weekly newsletter Job Function N/A C Level / Owner / Partner Developer...
Quin Snyder Has The Utah Jazz Playing Follow The Leader
DENVER, CO - NOVEMBER 03: Head coach Quin Snyder of the Utah Jazz shouts instructrions to his team as they play the Denver Nuggets at the Pepsi Center on November 3, 2018 in Denver, Colorado. NOTE TO USER: User expressly acknowledges and agrees that, by downloading and or using this photograph, User is consenting to the terms and conditions of the Getty Images License Agreement. (Photo by Matthew Stockman/Getty Images)Getty Oftentimes“they” say a team takes on the personality of its coach.
Donovan Mitchell Hosts A Block Party And The Utah Jazz Love It
BOSTON, MASSACHUSETTS - NOVEMBER 17: Donovan Mitchell #45 of the Utah Jazz defends Gordon Hayward #20 of the Boston Celtics during the third quarter at TD Garden on November 17, 2018 in Boston, Massachusetts. NOTE TO USER: User expressly acknowledges and agrees that, by downloading and or using this photograph, User is consenting to the terms and conditions of the Getty Images License Agreement. (Photo by Omar Rawlings/Getty Images)Getty It was a liberating moment for the Utah Jazz and their fans.
The Anatomy Of A Beatdown And The Lessons To Learn From It
DALLAS, TX - NOVEMBER 14: Quin Snyder of the Utah Jazz reacts as the Utah Jazz take on the Dallas Mavericks in the first half at American Airlines Center on November 14, 2018 in Dallas, Texas. (Photo by Tom Pennington/Getty Images)Getty When the Utah Jazz recently suffered 50-point beatdown at the hands of the Dallas Mavericks, it turned out to be an excellent blueprint for suffering an ugly loss and how to (hopefully) recover in time for the next challenge.
It's a John Wayne moment for Utah Jazz tough guy Joe Ingles
The legend of Joe Ingles picked up a whole lot of court credibility Monday night in Memphis. The Utah Jazz forward was already having a good game, but his tough-guy persona went next level when he suffered a nasty cut above his left eye in the fourth quarter and insisted on going back in the game. With a little more than three minutes remaining, the Jazz actually used two timeouts to attend to Ingles. One was a Jazz timeout, the other was an official timeout.
Wayward Hayward makes his way back to Salt Lake City, now it's game on
Shortly after the Utah Jazz wrapped up their first home victory of the season Wednesday, inevitable questions about Friday’s game with the Boston Celtics and former Jazz first-round draft selection Gordon Hayward made their way to the surface. The 28-year-old, whom Utah took with the No. 9 overall pick in the 2010 draft, came to be a beloved figure in and around Salt Lake City.
From red-light district to NBA home, the Utah Jazz love where they play
Standing in an area once known as Salt Lake City’s red-light district – well over century ago – the home of the Utah Jazz remains one of the happiest places in the Beehive State. Now a year removed from a $125M renovation, Vivint Smart Home Arena is more vibrant and convivial than ever. Interestingly, the first event held at the arena was a minor league hockey game between the Salt Lake Golden Eagles and the Peoria Rivermen; and its first concert was an Oingo Boingo show on Oct. 24, 1991.
No Cringworthy Team Slogans For The Utah Jazz
For their 2018-19 season home opener, the Utah Jazz handed out thousands of posters with portraits of the entire roster. Also on the blackish grey poster were large white letters spelling out “Team is Everything.” Yes, it’s one of those sometimes catchy – often cringeworthy – team slogans that fit nicely on the cover of the game night program, on the-shirts and of course giveaway posters.
Jazz Wary Of Hype, Outside Expectations As Season Begins
Go ahead and ask Quin Snyder about his Utah Jazz team’s high expectations heading into the 2018-19 NBA season. Just don’t expect him to meet your expectations of what that means. The Jazz, who open the 2018-19 season Wednesday at Sacramento, are coming off a 48-34 season that began with generally low expectations following the 2017 departure of All-Star Gordon Hayward. Throughout the first part of the season the Jazz seemed to play down to those shallow expectations.
Best-in-Class vs. One Throat to Choke
Best-in-Class vs. One Throat to Choke Each step in the evolution of business communications makes it more difficult to find a single vendor solution. Each step in the evolution of business communications makes it more difficult to find a single vendor solution. Remember the good old days when life was simpler, before CTI, IP-PBX, BYOD, UC, cloud, and team collaboration?
Enterprise Connect 2018 - BCStrategies Review
In this Industry Buzz podcast, the BCStrategies Experts review Enterprise Connect 2018, held March 12-15 in Orlando. Jim Burton moderates the conversation, with Blair Pleasant, Michael Finneran, Dave Michels, Sara Uzel, Marty Parker, Don Van Doren, Melissa Swartz, Phil Edholm, Kevin Kieller, Tracy Venters, Steve Leaden and Jon Arnold. Refer to the time codes below for each speaker:
Rich McBee, CEO, Mitel, Has a Conversation with Jim Burton
In this Executive Insights podcast, BCStrategies’ Jim Burton is joined by Rich McBee, CEO of Mitel. Listen in as they discuss taking Mitel private, what future investments we might see, the company’s views on UCaaS, how Mitel is integrating recent acquisitions into its product portfolio and recommendations for businesses currently on a buyer’s journey. Transcript Jim Burton: Welcome to BCStrategies Executive Insights. This is Jim Burton and I’m joined today by Rich McBee, CEO of Mitel.
UC in the Cloud: Confusion Reigns
As cloud-based UC providers try to differentiate themselves and their products, they confuse both prospects and channel partners. As cloud-based UC providers try to differentiate themselves and their products, they confuse both prospects and channel partners. Years ago, when Cisco and Microsoft first branded their products as unified communications, they were reasonably consistent with the commonly accepted definition.
UCStrategies on Microsoft Ignite
UCStrategies on Microsoft Ignite UCStrategies on Microsoft Ignite by Jim Burton In this Industry Buzz podcast, Jim Burton moderates a conversation about Microsoft Ignite, held May 4-8 in Chicago. Several UC Experts were in attendance, and others attended virtually. Also participating include UC Experts Blair Pleasant, Michael Finneran, Marty Parker, Steve Leaden, Don Van Doren, Phil Edholm, Dave Michels, and Kevin Kieller.Also on UCStrategies.com on this topic: No Comments Yet.
UCStrategies Experts Preview Enterprise Connect 2015
UCStrategies Experts Preview Enterprise Connect 2015 UCStrategies Experts Preview Enterprise Connect 2015 by Jim Burton In this Industry Buzz podcast, the UCStrategies Experts preview Enterprise Connect 2015, March 16-19, in Orlando. Jim Burton is the moderator, and is joined by Marty Parker, Michael Finneran, Dave Michels, Blair Pleasant, Phil Edholm, Kevin Kieller, Steve Leaden, Dr. Joseph Williams, and Art Rosenberg.
Dimension Data Unified Communications Services: An End-to-End Journey
In this Industry Buzz podcast, the UCStrategies team welcomes Jaskarn Randhawa, Services Practice Manager – Converged Communications, Dimension Data, to the call. Jim Burton is the moderator, and is joined by Marty Parker, Don Van Doren, Roberta J. Fox, Dr. Joseph Williams, Art Rosenberg, Phil Edholm, and Steve Leaden. Also on UCStrategies.com on this topic: Jim Burton: Welcome to UCStrategies Industry Buzz. This is Jim Burton.
Business Communications Reseller Channel Study 2016
Deep Insights to Help you Leverage and Improve Your Channel Strategy We are pleased to announce the new BCStrategies Reseller Channel Study 2016. We are currently looking for vendor sponsors for this important study that will shed light on how channel partners are adjusting to the new cloud and mobile environment, and how vendors can help them to be more successful. As a primary focus, the study seeks to find out how the channel expects to survive and thrive in the cloud economy.
Making Sense of Millennials, UC Wise
The older generation may have grown up in a command-and-control environment, but that is not going to be the model going forward. The older generation may have grown up in a command-and-control environment, but that is not going to be the model going forward. We've had a lot of great content on UCStrategies lately, but Jon Arnold's reflections on a panel he attended at the recent Channel Partners Conference in Las Vegas most caught my attention.
Leverage Intelligent Gateways in Your IoT Architecture
Want more research like this? Learn the benefits of becoming a Gartner client. As many companies struggle with a flood of data from IoT devices, new intelligent gateways are emerging to move processing and analytics to the edge. This document aids technical professionals to enable IoT via intelligent gateways when other channels make cloud IoT platform adoption impractical.
Future of UC All About AI
Future of UC All About AI The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence. The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence.
Srini Raghavan Discusses The Skype Operations Framework (SOF)
In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Srini Raghavan, Partner Director - Skype for Business Product, Engineering & Operations, Microsoft. The topic is the Skype Operations Framework (SOF), a guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. Jim Burton: Welcome to UCStrategies Executive Insights. This is Jim Burton, and I'm joined today by Srini Raghavan from Microsoft.
NEC’s Path to the Cloud
Jay Krauser, Director, Business Development Cloud Services for NEC, speaks with UCStrategies’ Jim Burton about NEC’s move into cloud communications and the value of stability. At the UC Summit back in 2012, Jay spoke of NEC’s requirements for a move to the Cloud: reliability, security and ease of use – not only for end users, but also for channel partners. We caught up with Jay after he introduced UNIVERGE BLUE Business Cloud Services by NEC at the 2015 BC Summit.
Bimodal IT & Collaboration: The Perfect Storm for the CIO
The topic of this Executive Insights podcast is the changing role of IT in enterprises today, as described in two new white papers from Dimension Data. Joining UCStrategies' Jim Burton are the two authors of the white papers, Ian Heard, Group Communications Principal Director: Collaboration, and David Danto, Principal Consultant for Collaboration. Refer to the links below to access each of the papers referenced in the podcast. Jim Burton: Welcome to UCStrategies Executive Insights.
Conversation with Don Joos of ShoreTel
In this Executive Insights podcast, Jim Burton of UCStrategies sits down with Don Joos, CEO of ShoreTel. Discussion topics include the recent rollout of ShoreTel Connect, and a new channel program set to debut October 1. Also on UCStrategies.com on this topic: Jim Burton: Welcome to UCStrategies Executive Insights. This is Jim Burton and I am down in the middle of Silicon Valley visiting with ShoreTel and their CEO, Don Joos. Don, I understand yesterday you were in New York City at the NASDAQ.
Discussion About “Why Can't We All Just Get Along; Unifying Communications”
In this Executive Insights podcast, Jim Burton of UCStrategies hosts a discussion about a recently published article published on UCStrategies.com from Dimension Data, “Why Can’t We All Just Get Along; Unifying Communications?” Joining him are David Danto, Principal Consultant in the Americas covering collaboration for Dimension Data and the author of the piece, and Doron Youngerwood, Global Marketing Manager for Collaboration, Dimension Data.
Next-gen WLAN and Hybrid SDN for Lync is NOW
In this Executive Insights Podcast, UCStrategies' Jim Burton continues the conversation about HP’s Software Defined Networking (SDN) innovation with Manfred Arndt, Chief Technologist for UC&C and Mobility at HP. In the original podcast we learned about SDN and the opportunity it presents, to transform how networks are provisioned and deployed.
Rich Shaw of AT&T Discusses Strategy for Delivering Differentiated Solutions in the Market
In this Executive Insights podcast, UCStrategies’ Jim Burton is joined by Rich Shaw, VP of Voice and Collaboration Services at AT&T. Topics include an update on AT&T’s cloud products and services, including AT&T Collaborate, AT&T conferencing with Cisco WebEx, IP Flex, and AT&T’s Netbond service. Jim Burton: Welcome to UCStrategies Executive Insights. This is Jim Burton and I'm joined today by Rich Shaw, VP of Voice and Collaboration Services at AT&T.
Collaboration of the Future: A Conversation With Jonathan Rosenberg of Cisco
In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Jonathan Rosenberg, VP and CTP of Cisco's Collaboration group. Topics include the direction in which the industry headed, the Cloud, Cisco-Microsoft integration, Cisco Spark, and a discussion about Cisco's competitors. In addition to the audio which is available for download, the complete transcript of the conversation is included below. That was the first big transition, circuit to packet.
The Year of Mobile Collaboration: What to Expect in 2016, According to AT&T
In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Vishy Gopalakrishnan, Product Marketing Management AVP, AT&T, to discuss predictions for 2016 in mobility and collaboration. For more from Vishy on this topic, visit . Jim Barton: Welcome to UCStrategies Executive Insights. This is Jim Burton and I’m joined today by Vishy Gopalakrishnan. Vishy is Assistant Vice President of Collaboration Solutions at AT&T.
Meet the Next-Generation Informal Call Center
In this Executive Insights podcast, UCStrategies' Jim Burton welcomes Tom Minifie, CTO of AVST. The discussion focusses on AVST's TeamQ™ informal call center solution. Jim Burton: Welcome to UCStrategies Executive Insights. This is Jim Burton, and I am joined today by Tom Minifie, the CTO at AVST. Tom, there is a lot of products that AVST has, but I want to get into something that you have recently announced. It is a product that you have called TeamQ, as an informal call center.
Putting the CIO Back in Control of Their UC Strategy. A Discussion with Anthony Bartolo of Tata Communications
In this Executive Insights podcast, UCStrategies' Jim Burton is joined by Anthony Bartolo, President of Collaboration and Mobility Services at Tata Communications. Anthony is a keynote speaker on Sunday afternoon at the UC Summit, held November 15-18, in La Jolla, CA. The title of his presentation is “Taking a Holistic Approach to Global Collaboration.” In this conversation, Anthony introduces Tata Communications and discusses its worldwide reach.
Clark Peterson of Vonage Business on UCaaS
In this Executive Insights podcast, UCStrategies’ Jim Burton is joined by Clark Peterson, President, Business Solutions Group, Vonage Business. The discussion is about Unified Communications as a Service: its history, where we are today, and what Vonage has done to position itself in its future. Jim Burton: Welcome to UCStrategies' Executive Insights. This is Jim Burton and I am joined today by Clark Peterson, President of Business Solutions Group at Vonage. Welcome, Clark.
AT&T's Scott Velting Talks About Voice, Collaboration and AT&T Collaborate
AT&T Cloud Services Executive Scott Velting joins Jim Burton of UCStrategies in this Executive Insights podcast to discuss AT&T Collaborate and how it fits in the UC&C market, and in the AT&T portfolio. Want to know more? Click here and register to listen to the broadcast recording of Cloud and Clear: Taking Voice and Collaboration to the Cloud.
Social Media in the Executive Suite
Social Media in the Executive Suite Social Media in the Executive Suite by Jim Burton In this Executive Insights podcast, UCStrategies' Jim Burton is joined by UCStrategies Expert Evan Kirstel to discuss accelerating the social presence of CEO's. Evan consults on this topic and works with executives to expand their presence across social platforms. Evan is reachable here: Kirstel@gmail.com, on Twitter @evankirstel, or at evankirstel.com.
Catching Up With Mitel
In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Jon Brinton, Executive Vice President and General Manager of the Cloud Division for Mitel. Discussion topics include the Synergy Research Group's Cloud Business Communications Market Share Report, specifically Mitel's market share, the evolution of the market regionally and worldwide, the transition to the cloud, Mitel's channel program, and overall business strategy. Jim Burton: Welcome to UCStrategies Executive Insights.
Video is the New Voice
In this Executive Insights podcast, UCStrategies' Jim Burton welcomes Doug Jones, AVP of Product Marketing of voice and collaboration services at AT&T. Discussion topics include what is meant by "video is the new voice," how collaboration is being used in enterprises today, video as a service and its business drivers, and the future of web and video conferencing. Jim Burton: Welcome to UCStrategies Executive Insights.
UCStrategies Catches Up With New Head of Alcatel-Lucent Enterprise Channel Sales in North America
Jim Burton of UCStrategies had the opportunity to sit down with Lisa Simpson, the new Vice President of Channel Sales and Distribution Strategy, North America, for Alcatel-Lucent Enterprise (ALE). In this Executive Insights podcast, discussion topics include the company's product portfolio, ALE in the U.S. in comparison to Europe and Asia, channel strategy, and target growth markets.
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