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Articles by Joan Ball
There's not much to tell: The impact of emotional resilience on negative word‐of‐mouth following service failure
DATA AVAILABILITY STATEMENT The data that support the findings of this study are available from the corresponding author upon reasonable request.
Workplace inequality: The role of gender bias and how to break it
There are many things that organisations can do to break these biases. We have outlined a few steps and actions that leaders can take right now to mitigate the impact of harmful biases and eliminate them from the workplace. Listen and then invest in education. Colleagues must listen to one another and hear each other’s different experiences. Not only does this raise awareness, but it also creates an inclusive space.
You’ve Reached an Inflection Point in Your Career. What Now?
Nine months after returning from parental leave, Anne, who had built a successful management career in Silicon Valley, was debating whether to resign. She was working for a company that proudly pledged to support working parents, and she had a committed, hands-on husband and a mother who provided childcare.
The Art Of Wayfinding: No One Size Fits All
We’ve all experienced it in one context or another. The low stakes yet awkward moment when you enter an unfamiliar space and aren’t quite sure what to do next. Maybe you walk into a restaurant and wonder: “Do we seat ourselves or wait to be seated?” Or you enter a building and ask, “Where do I go next?” The placement of signs in a lobby or the choice to have a receptionist or maître d when we enter a space is the little-known but important purview of wayfinding professionals.
Stop, Ask, Explore Learn to Navigate Change Joan P. Ball
We look at this book by Joan Ball. You can see more about Stop, Ask, Explore, Learn to Navigate Change in Times of Uncertainty on the Kogan Page website here. Stop, Ask, Explore Learn to Navigate Change in Times of Uncertainty Joan P. Ball, reviewed This is a relevant book for sure.
Flirting with Faith - Beliefnet Voices - Joan Ball
Woke this morning thinking about sacrifice and how infrequently most of us, myself included, actually sacrifice anything of true value to ourselves for God and others. Sure we give money to our favorite charities. But when is the last time we actually parted with money that would have gone to paying our bills or buying food for ourselves or our families for someone in deeper need? And yes, we donate our time.
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