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John Lloyd

As seen in: MSN, MSN Ireland, The New York Times Magazine, Daily Mail, Financial Times, Nature, Reuters, The Guardian, Yahoo Finance, Sydney Morning Herald and
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Articles

VW's Atlas water pump can cause 'catastrophic engine failure.' Volkswagen's fix is a claim form, not a recall.

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By John Lloyd
| MSN Verified
Somewhere in a New Jersey federal courthouse, Volkswagen's own lawyers signed off on a sentence that should make any Atlas owner uneasy: a failed water pump in the 3.6-liter V6 could trigger "sudden and unexpected catastrophic engine failure" while the vehicle is being driven. That phrase comes straight from a class-action complaint , and it reads like the kind of defect that triggers a federal safety recall, not a settlement agreement. Volkswagen didn't file a recall over it. It settled a lawsuit.
Open in Who Shared View Duplicates (2) Issue with article?

Wall Street says wireless car updates are a $17 billion business. The real payoff is making your recall invisible

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By John Lloyd
| MSN Verified
Somewhere in the next year, your car might get recalled and you'll never know it happened. No letter in the mailbox. No appointment at the dealership. No case number to lose on a sticky note. Just a software patch that lands overnight while the car sits in the driveway, quietly fixing a problem nobody ever told you existed. That's the story hiding inside a fairly dry piece of market research published this week.
Open in Who Shared View Duplicates (2) Issue with article?

Stellantis just recalled 1.5 million Ram 1500s because somebody forgot to tighten a bolt for eight years straight

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By John Lloyd
| MSN Verified
Forget the number for a second. One and a half million trucks sounds like the headline, but the real story is hiding in the fine print: this recall doesn't require Stellantis to build a single new part. Dealers just need a torque wrench, ten minutes, and a truck built sometime in the last eight years. That detail says more about what actually went wrong at Ram than the vehicle count ever will.
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