John Malone on Muck Rack

John Malone

United States
As seen in: Nature, The Hollywood Reporter, Brookings Institution, JAMA (The Journal of the American Medical Association), Miami Herald, South Florida Sun Sentinel, The Orange County Register, The Drum, The Sacramento Bee, WSB-TV (Atlanta, GA) and
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Articles

Why large enterprises rank 8x8 highest in CX product satisfaction

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By John Malone
| No Jitter Verified
In November 2025, the Eastern Management Group began conversations with senior leaders at the CX vendors that earned the strongest customer satisfaction scores in its product customer satisfaction surveys of large-enterprise IT managers. Following an initial piece on Mitel, the focus now turns to 8x8. Founded in 1987, 8x8 is one of the largest and most established CX vendors in the market, reporting annual revenue of approximately $715 million.
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Cost Segregation ?

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By Joseph Palmiero, Sean O'Keefe, John Malone, Jim Macris
| BiggerPockets Verified
This question was already answered recently by Michael here https://www.biggerpockets.com/forums/51/topics/1136752-expla... DIY Cost Seg or KBKG ($500 - $1,000) Engineering firm ($2,000 - $6,000) Michaels post explains difference btwn DIY vs Engineering firm. Should you do one? That depends on your situation, what you want to get out of it, property type, how much you participate, if you plan ti sell soon and the nature of sale (e.g 1031), etc.
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Why tariffs haven't increased telecom costs

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By John Malone
| No Jitter Verified
Turning the corner on the new year has left numerous enterprise IT managers trying to refine their communications budgets, scratching their heads, and then shrugging as they try to answer the question “How will the U.S. trade tariffs affect their communications equipment purchases in 2026?” For enterprises, trade tariffs could affect the prices of networking gear, unified communications (UC) hardware, security products, cloud infrastructure, and auxiliary components that universities,...
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