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Articles by Josh Strutt
Do you stick to the rules?
How do you handle an employee who oversteps the mark? GRAHAM JONES examines the science behind rule breaking and discusses committing ‘own goals’ in business. "Rules were made to be broken" – that's what my Dad told me when I was a child and I caught him doing something wrong. He would also tell me, "When I'm right, I'm right, but when I am wrong, I am right because I am your Dad." There was one set of rules for my father and one set of rules for me as his son.
Positive signs for Australian retailers amid staffing crisis
The lowest level of reported vacancies in retail was in November of 2021 at 15.9 per cent. In February that figure sat at 23.3 per cent. ABS head of labour statistics Bjorn Jarvis said job vacancies have decreased by 9 per cent from a peak in May of the past year after three consecutive quarters of decline. “Job vacancies in February 2023 were still nearly double what they were three years ago, just before the start of the pandemic,” Jarvis said.
Three steps to creating a great customer experience strategy
Puzzled? The key to customer engagement is always experience. Posted February 01, 2022 | By Steven Van Belleghem The best customer experience strategy encourages a bold vision and takes all staff along for the ride, writes STEVEN VAN BELLEGHEM. One of the most popular questions in my conversations with decision makers has to be about setting up a successful customer experience (CX) strategy.
Christmas and New Year are over, start planning for Christmas and New Year!
"Sure the pandemic has made it a tough year but we've increased our sales this holiday season. I know it's another 12-months away, but I'm going to review the sales reports and make a plan of attack ahead of time since some of our strategies worked like a dream.” Posted February 01, 2022 | By Josh Strutt You made it through the holiday trading period and might be sighing from relief.
Pipeline Review Pandemic: Blessing in disguise for the industry?
Twenty-twenty always had a nice ring to it, and in the runup to it, many entities, both companies and international bodies drew up their vision statements. However, 2020 turned out to be quite the contrary and will be remembered for a long time for all the wrong reasons. The COVID-19 pandemic and the resulting actions taken to tackle the same had an indelible impact on the way we live and work, while proving to be a shock to the entire global financial and economic system.
Jewellery store closes; customers unable to retrieve goods
Inca Gold Jewellers closed unexpectedly in August, leaving customers unable to retrieve the jewellery they allegedly entrusted with the business owner, Robert Dalton. Lorraine James, an unhappy customer, said she was told that Dalton had “defaulted in rent”, and was locked out of the premises. It is claimed that Dalton sent a letter to customers, which said he was unable to enter his store “due to back rent owing”, and that he hoped this matter would be resolved as soon as possible.
Increased support for locked-down small businesses
Posted September 17, 2021 | By Jeweller Staff With extended lockdowns continuing across NSW, the ACT and Victoria, governments have announced a range of new support measures and re-introduced others to assist small and medium enterprises (SMEs) facing hardship.
Watching the watch industry in a lockdown world
The COVID-19 pandemic continues to impact international watch exhibitions – the question is, how will the industry respond? Posted August 11, 2021 | By Martin Foster As a reincarnated Baselworld draws closer, MARTIN FOSTER explores the complications of the international watch industry since the onset of the global COVID pandemic and looks toward 2022.
Class-action lawsuit calls for jewellery and gemstone businesses
The focus of the class-action – which was launched in July – is business interruption insurance policies, underwritten by Lloyds of London, and whether or not they provide protection against closures mandated by the COVID-19 pandemic. A ‘townhall’ webinar meeting has been scheduled for 4pm on Wednesday 18 August, accessible via the Gordon Legal website.
The joy of business: How to get more pleasure from your work
Prioritise your wellbeing at work to achieve better results. Posted August 03, 2021 | By David Brown With a quarter of business owners unhappy at work, David Brown provides advice on reducing stress, improving well-being and increasing productivity. The average is person estimated to spend almost around 90,000 hours – or 30 per cent – of their life engaged in paid employment.
Tag Heuer suffers heavy discounting
After deciding to dump Tag Heuer watches, Angus & Coote has moved to heavily discount remaining Tag stock. In line with a recent decision to quit stocking Tag Heuer watches, prominent chain store Angus & Coote (A&C) has embarked on a national advertising campaign including prominent, color newspaper advertisements offering discounts on Tag watches.
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