Joshua Barclay

Members really only want to go to your branch when they have an issue. Is your frontline equipped enough to handle the challenge? In this episode of Grow Your Credit Union, hosts Joshua Barclay and Becky Reed, bring on Darlene Hilton, the VP of lending at Lone Star Credit Union to share her wisdom across a variety of topics including: Personal north star metrics The real reason members come to the branch Enhancing frontline capabilities continue reading »

I recently communicated with the CEO of a large credit union, who held his executives’ need for time away from the office sacred. While I’ve encountered many CEOs in my time who understood the importance of rest and recovery, this CEO understood this need at a different level. He knew that to function well, these leaders – these humans – needed complete downtime to impact at an elevated level in 2024. Here are two sets of tips for leaders during the holidays.

Credit union loans outstanding increased 0.4% in October, compared to a 0.5% increase in September of 2023 and a 1.2% increase in October of 2022, according to CUNA’s latest Monthly Credit Union Estimates. Home equity loans led loan growth during the month, rising 3.4%, followed by credit card loans (1.3%), adjustable-rate mortgages (1.2%), unsecured personal loans (1.1%), other mortgage loans (0.09%), and used auto loans (0.2%).