Joydeep Sen Sarma

Joydeep Sen Sarma is a co-founder at ClearFeed, a software for managing customer and employee support on enterprise chat platforms like Slack and Microsoft Teams. Prior to this, he built Qubole, a cloud-based provider of big data analytics software, and worked in Facebook, Yahoo, and Netapp earlier in life.

Slack is changing how companies communicate with their employees and help their customers. Why? Because it's where people already chat and work. It's quick, works on phones, and is great for solving problems together. Many companies still use old-style portal-based help desk systems. But people are turning to Slack for help anyway. They want updates, talk, and teamwork all in one place. Slack gives them that. With email, you might not want to send a short message.

When the DataOps culture is established, organizations will notice that data-driven initiatives are undertaken from the bottom of the company. Facebook is a case in point. Photo: BloombergBig Data analytics has become a buzzword and most organizations are rolling out initiatives to capture, store and analyse data to turn it into insights. This has led to the emergence of what is called a data-driven culture in organizations.