Metrics for the week of 6/26 – 7/2 Calls to front desk: 791 Total number of LAS phone calls: 864 Calls to field services line: 73 Total field services calls ran: 631 Total calls placed on hold: 175 Average hold time: 1 minute, 50 seconds Aggressive animal calls: 33 Animal welfare calls: 34 Total Spays/Neuters: 54 in house, 44 at vet clinics Total Adoptions: 52 dogs, 60 cats, 2 reptiles Transported (to other shelters around the country): 1 dog, 3 cats Total Return to Owner: 12 dogs, 1 cat...