A group of hotel guests have said they were given keys to other people's rooms twice in one week at a Travelodge branch in Newham, east London. John Nowell, who was part of a corporate group staying at the hotel, told the BBC that his key card allowed him into a room where the occupant was in the middle of a shower. Separately, Nowell's colleague reported "hearing voices" inside their allocated room and decided to return to reception before entering.