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Articles by Li Xin Teo
What’s New with 8x8 Communication APIs
Consumer behaviors are constantly evolving, which means that your customer experience design needs the ability to adapt along the way. There’s no one-size-fits-all solution. So, would you then need to source, procure, and deploy a different solution every timeyour business use cases change? Well, no! This is where the benefits of 8x8 Communication APIs shine. Our latest release of 8x8 Communication APIs gives you even greater flexibility, so you can adapt more quickly to changing consumer needs.
Inclusive Digital Banking in the Philippines | Communication Solutions
Li Xin Teo August 05, 2022 Digital banking has become the preferred solution for addressing the disparity in access to formal banking services in rural communities. As mobile-friendly banking solutions do not rely on physical infrastructure, they can be more easily accessed by those living in geographically dispersed places—something that is very much needed in the Philippines.
callstats - The way to improve WebRTC Call Quality Monitoring
8x8 callstats: Giving Productivity and User Experience a Boost in an Era of Remote Work Imagine that you’re calling into customer support, and after waiting for what seems like forever, you’re finally connected with an agent. But then, it’s hard to hear them because there’s a loud, intermittent echo interrupting your conversation. The agent apologizes a few times for not being able to catch your answer or verify your question.
APIs: A Must-Have for Effective Communications | SMS, Voice, Chat Apps, Video | 8x8
These days, connecting with customers feels a lot like trying to catch slippery fish with bare hands. The modern customer constantly darts between different online platforms depending on their mood, circumstance, or even the time of day. As a result, businesses are spending more and more effort playing an endless game of catching up.
Zalo For Business | 8x8 Investigates
Unlock Vietnamese Markets with Zalo for Business You may be familiar with the term xin chào, meaning "hello" in Vietnamese. But did you know that Vietnamese people say alo when picking up the phone?
Omnichannel Customer Support
We all know that customers are addicted to instant gratification. Waiting a month for a parcel to arrive was once considered reasonable, but next-day shipping is now the common expectation. Once upon a time, customers did not mind waiting five business days for responses, but now, they very much prefer chatting with businesses in real time. Everyone’s on the fast track, zipping through life on a conveyor belt with no time to slow down for anyone, or anything.
8x8 Webinar: Must-have Insights for Customer Engagement
How do you attend to 40,000 new customers who are knocking on your door every day? That was the question posed by Jirayut Topp, founder and CEO of Bitkub, at 8x8’s most recent webinar. And, it’s a timely question because the pandemic has put many businesses into a pressure cooker, forcing entrepreneurs to transform digital channels from secondary concerns to the main mode of customer interaction.
Give Your Messages a Voice with Text-to-Speech Software
Li Xin Teo September 15, 2021 The rise of online marketplaces has created a physical distance between consumers and storefronts. While consumers welcome convenience, companies are left with the task of building brand loyalty without the iconic interior decor that once set them apart. Familiar sights, smells, and sounds, which helped build a sense of nostalgia, have been replaced by online interfaces that are often too similar to one another.
How Brands Can Balance Human and Digital Experiences
Today, the digital customer experience is the customer experience. Due to social distancing and lockdowns, businesses of all sizes, and in all industries, have had to pivot to digital communication channels to continue engaging, serving, and supporting their customers. This has resulted in an explosion of digital touchpoints across the customer journey. In fact, 80% of customer interactions are expected to happen via digital channels by 2025.
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