Linda Hardesty on Muck Rack

Linda Hardesty

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Denver
As seen in: Fierce Network, EIN News, SDxCentral, FierceWirelessTech, FierceWireless, TheDesk.net, FierceTelecom, Benton Institute for Broadband & Society, FierceElectronics, StreamTV Insider, Freedoms Phoenix and
Editor-in-Chief for the Fierce Telecom Group. Opinions on Twitter are my own. I keep Twitter opened for telecom news tips and funny cat videos.

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Articles

FCC scheme would approve satellite licenses in assembly-line process

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By Linda Hardesty Verified
| FierceWireless Verified
The FCC will vote on its Space Modernization Order on July 22 It says the order is necessary to streamline the license application process This is necessary because of the overwhelming number of LEO applications The Federal Communications Commission (FCC) wants to speed up the licensing process for satellite applications. It’s been taking comments on its proposed Space Modernization Order, and it plans to vote on this order at its July 22 open meeting.
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Tech Mahindra: AI agents are ideal for the 2 main customer service requests Original

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By Linda Hardesty Verified
| Fierce Network Verified
Tech Mahindra is helping telcos all around the world to incorporate AI into their customer service This is especially important for a large percentage of calls that fall into two buckets A Tech Mahindra executive said customers just want to solve their problem fast DTW IGNITE 2026, COPENHAGEN, DENMARK – Companies such as Tech Mahindra enjoy TM Forum’s annual conference because it brings together their key constituency: telco operators who need help with their operation support systems and...
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Amdocs makes telecom AI customer service cool Original

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By Linda Hardesty Verified
| Fierce Network Verified
Amdocs creates human-like AI agents for customer service The company wants its AI agents to speak with the brand personality of each particular telco It’s also developing AI software to create digital twins for each telco customer DTW IGNITE 2026, COPENHAGEN, DENMARK – Some of the presentations at TM Forum’s event this week started sounding a bit repetitive, with operators talking about being "trusted entities" and telecom technologists fretting about AI and how it’s turning their worlds...
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