Amdocs creates human-like AI agents for customer service The company wants its AI agents to speak with the brand personality of each particular telco It’s also developing AI software to create digital twins for each telco customer DTW IGNITE 2026, COPENHAGEN, DENMARK – Some of the presentations at TM Forum’s event this week started sounding a bit repetitive, with operators talking about being "trusted entities" and telecom technologists fretting about AI and how it’s turning their worlds...