Lorri Freifeld

Accounting firm EisnerAmper sought to increase employee engagement year-over-year as measured by its annual employee engagement survey and, by extension, improve team dynamics. It specifically targeted peer relationship scores and a billable hours target across participating teams to directly link improved team dynamics with enhanced productivity and client service delivery. Program Details EisnerAmper’s Me to We to Lead program aims to help the firm achieve those goals.

In response to its CEO’s directive to modernize sales development strategy, IT staffing firm Dexian redesigned its core training program to help reduce time to promotion for associate account managers (AAMs) and increase sales effectiveness. Introduction to Staffing (ITS) is a six-month, manager-facilitated training program designed to prepare associate account managers for success in business development and consultative selling.

Surrounded by an array of increasingly sophisticated artificial intelligence-powered learning and development (L&D) tools, I sometimes think we are tempted to use a sledgehammer to swat flies, as the saying goes. How do you decide which tasks to outsource to AI—and how much human oversight is needed? How do you choose which tools to use for which L&D tasks—and which tools are the best?