Louis Atkin

Hampshire, UK – 9th February 2026: A new study by global tech strategists Juniper Research has forecast spend on AI agents for customer experience will reach $6.6 billion globally by 2027; rising from $1.3 billion in 2025. This substantial growth is driven by improvements in AI models and new prompt-based tools that make AI agents easier to build and deploy; enabling faster returns on investment.

Hampshire, UK – 2nd February 2026: A new study by global tech strategists Juniper Research has revealed that over 53% of the adult population in emerging markets will use mobile money services by 2030; expected to gain over 370 million additional users from 2026. The research identified the rising adoption of open platforms and APIs as being key to enabling interoperability.

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