A Dad, I assist businesses to sell more for more profit. Speaker, Consultant, Author of How To Be A Sales Superstar - 1st chapter FREE tewart.com
Articles by Mark Tewart
Use These Tips to Improve Your Follow Up Phone Calls with Customers
Home Shows On The Mark Use These Tips to Improve Your Follow Up Phone Calls with Customers On this week’s episode of On the Mark, host Mark Tewart discusses ways to build up your energy and motivation when making follow up phone calls. VIDEO TRANSCRIPT: Mark Tewart: Hi, I’m Mark Stuart and thanks for joining me on this week’s edition of On the Mark on CBT News. On today’s show, I want to talk to you about outbound phone calls in specific, follow up phone calls to your customers.
Focus On The Customer, Not Yourself
In today’s tip of the day, Mark Tewart addresses why your focus should be on the customer and how to make sure your ego is taking the backseat. For more tips from all our experts, click the link right here on CBT News and stay informed. VIDEO TRANSCRIPT: Today I want to talk to you about the difference of ego versus your self-esteem. Two things you have to have to be good at anything you do, a good ego strength and you have to have empathy.
Be a Problem Solver
Don’t think about selling something. Don’t think about results. Don’t think about closing. Every customer comes into your dealership with either a “wants” problem or a “needs” problem. Mark Tewart just wants you to be one thing: a problem solver.
Does Salesmanship Equal Showmanship?
Elevate your sales pitch by improving your presentation and demonstration as well as your excitement and enthusiasm. On today’s Tip of the Day, Mark Tewart talks about selling with showmanship while also being knowledgable of the product. Doing this can greatly increase the customer’s experience and ultimately your sales results. VIDEO TRANSCRIPT: Hi, I’m Mark Tewart, and thanks for joining me on the sales tip of the day, on CBT News. Today, salesmanship equals showmanship.
Competition Between Departments
But Dont’t Make It War BY MARK TEWART Dealers must employ specific tactics to foster a culture defined by skin in the other manager’s game. I am betting you have experienced this pain as a dealer too many times: The new car department constantly fights with the used car department, which is always upset with the service group. Service and F&I dislike and disrespect both sales staffs, and everyone hates the office manager. So, how do you foster competition between departments?
Creating a Clear Set of Goals to Achieve Your Vision
Creating a Clear Set of Goals to Achieve Your Vision When it comes to setting goals, what works for you may not work for everybody. On this week’s episode of On the Mark, Mark Tewart talks about creating a clear vision for yourself to achieve your goals.
Extend Your Sales Circle with These Networking Strategies
The bigger your circle gets, the bigger the sales that come in. On today’s Tip of the Day, Mark Tewart talks about extending the sales circle you have, by including friends, family, current clients, and even missed sales, so that you can provide more opportunities for yourself to succeed. VIDEO TRANSCRIPT: Mark Tewart: Hi, I’m Mark Tewart, and thanks for joining me on this Sales Tip of the Day, on CBT News. Grow your circle.
Customer-Centric Selling
Mark is a sales expert and professional speaker, trainer, consultant, entrepreneur and author of the best seller “How to Be a Sales Superstar – Break All the Rules and Succeed While Doing It.” He has a 27-year career ranging from sales to becoming an executive manager at age 27, to founder and president of four successful companies. He is a professional member of the National Speakers Association and the Author’s Guild. Visit his website at www.MarkTewart.com.
Lead Generation Equals Dollar Creation
Lead Generation Equals Dollar Creation On this week’s episode of On the Mark, Mark Tewart talks about how to create more leads, navigating marketing channels as a dealer or manager, and how lead generation equals dollar creation.
Why You Need to Make a Career Decision
Why You Need to Make a Career Decision On this week’s episode of On the Mark, Mark Tewart explains how making a full commitment to your career as a salesperson is the only way to truly succeed in the automotive industry.
The Power of Three Method
What is the “Power of Three” method? Mark explains how focusing on improving yourself for 30 days will have a huge impact on your customers. VIDEO TRANSCRIPT: Here is your Tip of the Day with Mark Tewart. Mark explains how performing the power of three method for 30 days will have a huge impact on your customers. I want to talk to you about a 30-day challenge of what I call the power of three method. I want you pick three things. Three areas of your life.
How to Fix the Critical Errors that Are Preventing Your Dealership From Thriving
Do you watch business-based reality TV shows? I love these shows not only for the excitement and entertainment, but for all the parallel messages they provide to your own business and life. When teams and their members excel in business there are always reasons. Likewise, there are also very specific reasons as to why people do not succeed. My message for those who are not succeeding is: “Stop it.” I love watching the TV show “The Profit” with Marcus Lemonis. Have you seen this show?
Use the Trade-In to Make the Sales Process Quicker and Easier
There is a lot of talk today about speeding up the sales process. Even with all the improvements the automotive industry has seen over the last few years, the average consumer still does not like the current sales and transaction process and they believe it takes way too long. One thing that can be changed immediately to speed up the sales process and make the process more transparent to the customer is the way you handle trade-ins.
Hydrate Your Mind
Have you ever been dehydrated? It can negatively affect your entire body. The same thing can happen to your mind if you don’t feed it. Mark Tewart wants you to hydrate your mind on today’s Saturday Morning Sales Meeting.
Being Transparent During the Deal Proposal
Being Transparent During the Deal Proposal On this week’s episode of On the Mark, Mark Tewart urges you not to manipulate or hide any information from the customer during the deal proposal.
Being Personable When Handling Internet Leads
Being Personable When Handling Internet Leads On this week’s episode of On the Mark, Mark Tewart talks about how the use of certain templates and scripts when handling internet leads could cause customers to be more hesitant when doing business with you.
Become Your Own "One-A-Day Vitamin"
Mark is a sales expert and professional speaker, trainer, consultant, entrepreneur and author of the best seller “How to Be a Sales Superstar – Break All the Rules and Succeed While Doing It.” He has a 27-year career ranging from sales to becoming an executive manager at age 27, to founder and president of four successful companies. He is a professional member of the National Speakers Association and the Author’s Guild. Visit his website at www.MarkTewart.com.
Addressing the Customer's Fears
On this week’s episode of On the Mark, Mark Tewart, President of Tewart Enterprises, talks about some of the major fears customers have when visiting the dealership and how you can help them feel more comfortable throughout their visit. VIDEO TRANSCRIPT: Mark Tewart: Hi, I’m Mark Tewart, and welcome to On the Mark on CBT news. In today’s segment, I want to talk about addressing the customer’s fears.
What Are Your Rituals of Success?
What are your rituals of success? How many calls? How many emails? How many face-to-face meetings? Mark Tewart explains a program he uses to impact your day. VIDEO TRANSCRIPT: All right it’s time for our tip of the day. It comes from Mark Tewart. I want to talk to you today about rituals of success. There are certain things that if you do every single day versus not doing them it makes you happier and it makes you more successful. It could be exercise. It could be your spiritual rules of success.
What to do When Customers Want to Buy for Invoice Price
On this week’s episode of On the Mark, Mark Tewart, author and President of Tewart Management Group, talks about what to do when a customer wants to buy for invoice, being transparent with the customer, putting the team’s needs before your own, and more. VIDEO TRANSCRIPT: Mark Tewart: Hi, I’m Mark Tewart and welcome to this week’s edition of On The Mark on CBT News. Today, I want to talk to you about that customer that says, “I just want to buy it for invoice.
The Three Steps to Selling
Mark is a sales expert and professional speaker, trainer, consultant, entrepreneur and author of the best seller “How to Be a Sales Superstar – Break All the Rules and Succeed While Doing It.” He has a 27-year career ranging from sales to becoming an executive manager at age 27, to founder and president of four successful companies. He is a professional member of the National Speakers Association and the Author’s Guild. Visit his website at www.MarkTewart.com.
Are You A Leader Or An Enabler?
Management and leadership are two different things. There is an old saying that “You manage things and you lead people.” Managing and leading are both are essential to the success of a dealership. In both management and leadership you are assisting your team to grow and develop or you are enabling them to produce less than maximum results. Five measurements of a manager or leader. #1 – Do you attract, hire and retain the right people?
The 100 Year Interview
If you sat down for an interview at 100 years old, what would you want to talk about? We usually set goals for the future, but looking at the past can help identify what matters most to you. Mark Tewart invites you to look back at the past year to evaluate what your values are on today’s Saturday Morning Sales Meeting.
Presenting a Proper Deal Proposal
Presenting a Proper Deal Proposal On this week’s episode of On the Mark, Mark Tewart gives some of his opinions on how you can present the best deal proposal possible.
Don't Let Fear and Worry Take The Driver's Seat
Fear and worry are two ways you can get yourself into situations that will not support your dealership. In today’s Tip of The Day, Mark Tewart shares a tick that can help you invest your energy in a way that produces positive outcomes and moves you closer to what you have set out to achieve. If you enjoyed this Tip be sure to visit CBT Automotive Network for more with all of our other industry trainers. VIDEO TRANSCRIPT: Hi, I’m Mark Tewart with the Tip of the Day on CBT News.
CRM Managers, BDRs, and How to Be Successful
CRM Managers, BDRs, and How to Be Successful On this week’s episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and how to be successful at your dealership.
Moving Smoothly From Greeting the Customer
Moving Smoothly From Greeting the Customer The first impression your customer has on you can make or break the deal. On this week’s episode of On the Mark, Mark Tewart talks about moving slowly from greeting the customer to the rest of your process.
Stepping Outside of Your Routine
On today’s CBT News Tip of the Day, Mark Tewart shares a tip to get you out of your routine and help you grow. VIDEO TRANSCRIPT: Hi, I’m Mark Tewart with the Sales Tip of the Day on CBT News. The heart connects, but the mind protects. The only problem with that is your mind tries to protect you by keeping you safe, by keeping you in the norm, and what you have to do is to go into the area of not being safe. You have to get out of the norm, you have to get out of your comfort zone.
A Guide to Successful Onboarding
A Guide to Successful Onboarding On this week’s episode of On the Mark, Mark Tewart discusses onboarding and why you need a plan in place that gives your new employees the best chance to succeed.
Why Dealers Should Invest More of Their Time into Important Marketing Decisions
If you are a Dealer and you are currently delegating your advertising and marketing,stop it! By delegating all of your advertising and marketing responsibilities, you are abdicating the responsibility for the lifeblood of your business. You are handing the keys to your kingdom to someone else and allowing them to drive your business in any direction they want. By doing so, you are losing the leadership and understanding of your business and your customers.
Over-Exaggerating Your Physical
“If you can get the blood flowing, you can get the mind going!” Mark Tewart gets you physically and mentally prepared on today’s Saturday Morning Sales Meeting. Mark is a sales expert and professional speaker, trainer, consultant, entrepreneur and author of the best seller “How to Be a Sales Superstar – Break All the Rules and Succeed While Doing It.” He has a 27-year career ranging from sales to becoming an executive manager at age 27, to founder and president of four successful companies.
Hiring the Right People for Your Dealership
Hiring the Right People for Your Dealership On this week’s episode of On the Mark, Mark Tewart talks about hiring the right people that improve your dealership culture and environment, making your dealership as successful as possible.
H.F.G.: Hope for Gain
HFG? What do these three letters have to do with customers buying a vehicle from your dealership today? Mark explains. VIDEO TRANSCRIPT: I want you to remember these three letters, HFG, hope for gain. Nobody has ever bought a car without experiencing, feeling hope for gain. When you’re presenting, demonstrating, closing, proposing, whatever it is, if you’re on the phone, in an email, what is the leverage point? What gives your customer hope for gain to take action?
Adjusting Your Language for the Customer
Adjusting Your Language for the Customer On this week’s episode of On the Mark, Mark Tewart talks about the power of language and how it can both help and hurt you when talking to customers in the dealership.
Tip of the Day: Getting Out of a Rut | CBT Automotive Network
In a rut? It happens to the best of us. Forget about why you’re in it. Mark gives you three simple steps to get out of the rut. VIDEO TRANSCRIPT: Mark Tewart: Today, I want you to focus on how you can get out of that rut. Some of you are in a rut right now and what I know, a rut is nothing more than a grave with the ends kicked out. That’s only if you allow it to be. Two things I want you to do today. Number one, I want you to focus on your strengths, not your weakness. You can grow your strengths.
How Do You Create a Vision Statement?
How Do You Create a Vision Statement? On this week’s episode of On the Mark, Mark Tewart talks about laying out your goals with a vision statement so that you can clearly visualize your path to success.
Five Ways Your Dealership Can Use Email Marketing To Increase Sales
When it comes to digital marketing, social media and webpage analytics tend to get all the shine. However, email has proven to still be a pivotal tool for nudging leads toward making a purchase. A survey by WBR Digital and emarsys revealed that 80 percent of respondents said email drives customer acquisition and retention. Another striking piece of data by Smart Insights showed email marketing sparking more conversions than organic search and social media combined.
New York Times #1 Best-Selling Author John O'Leary: Overcoming Life's Challenges
CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an exclusive interview. John shares with our network his story of tragedy, triumph and overall self-betterment while taking us through his story that ultimately leads him to travel the country in hopes to ignite a flame within you and your self-worth. At just nine years old, John found himself in a house-fire that severely burned 100% of his body leaving him hospitalized for time to come.
New York Times #1 Best-Selling Author John O'Leary: Overcoming Life's Challenges | Apple CarPlay vs. Android Auto | Supreme Court Vote Against Worker's Rights
New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an exclusive interview. John shares with our network his story of tragedy, triumph and overall self-betterment while taking us through his story that ultimately leads him to travel the country in hopes to ignite a flame within you and your self-worth. Watch Now Apple CarPlay vs.
Auto Dealer Live - Giving the Auto Industry a Voice
Linking the automotive industry together allows the community to better share news, practices and everything in-between. Helping to take that connectivity and knowledge to new highest while providing helpful content to all automotive professionals across the nation via an online platform and podcast is David Villa and David Cribbs of Auto Dealer Live. Auto Dealer Live was envisioned and created six years ago and has grown rapidly in both popularity and range of content.
What the New Steel Tariffs Mean for the Car Business
The Trump Administration is serious about keeping jobs here in America. Part of the strategy to keep those jobs here in America is to impose stiff tariffs on goods imported from other countries. One of commodities with the greatest potential for impact is steel. 20 years ago, most of the steel consumed in the United States was produced here, but in recent years, a series of free trade agreements have facilitated the downsizing of the U.S. steel industry.
Five Examples of Excellent Dealership and Automotive Content Marketing
More than ever before, consumers want to feel they have a relationship with companies before they make a purchase. They want to know what they stand for, and if they are as genuine as they say they are. Buying a car is one of the most significant purchases a customer can make, so it would make sense that they would look for dealers who they connect with. One of the main ways companies are connecting with customers today is through content marketing.
Uber Autonomous Car Death Reinforces Doubt About Fully Autonomous Vehicles
On March 18th at approximately 10 pm, a pedestrian was killed by a fully autonomous Volvo XC90 SUV managed by Uber in Tempe, Arizona. She was crossing the street at the time when the collision occurred. Even though someone was behind the wheel of the vehicle to monitor the technology and stop the car in case of an emergency, the reaction was not fast enough to prevent the fatal accident.
How Talent Operations Affects Your Entire Dealership
Are you building an employee brand online and in-store that attracts and retains the right talent for your dealership? Here to help explain how talent operations affect your entire dealership is Adam Robinson, Co-Founder, and CEO, of Hireology. There has been heavy buzz regarding the disruptiveness that cars from Tesla, Uber, Waymo, and lyft are causing among the automotive retail community. Could we see this change the course of a dealerships sales process and it can affect our consumers?
Road to NADA: How Henderson Hyundai Puts People First | How Talent Operations Affects Your Entire Dealership
Road to NADA: How Henderson Hyundai Puts People First On day two of our Road to NADA, we continue the conversation about different topics and trends in automotive retail, many of which, will be highlighted and discussed this weekend at NADA. Joining our news crew today is John Tutino, General Sales Manager with Henderson Hyundai Superstore. He shares their dealerships insight on everything from community involvement to how this dealership puts people first.
Road To NADA: The Success of Galpin: The World's Largest Ford Store | What Is Next for Dealer Inspire? – Joe Chura Provides Insight
What Is Next for Dealer Inspire? – Joe Chura Provides Insight CBT News welcomes back Joe Chura, President of DealerInspire, as he provides insight on whats next for DealerInspire. We learn more about their new merge with a well-renowned company in the automotive retail industry and what new products and features they are eager to reveal at the NADA Show.
Sales Events – Are They Losing Their Purpose?
With the coming of spring, dealerships around the country will be sprucing up their showrooms and getting that lot full of cars to sparkle once again. In hopes of shaking off the winter doldrums and putting some spark into their sales staff, many of them will also be hosting those customer-enticing sales events that have the promise of jumping their sales numbers and ramping up their visibility in their communities.
Exclusive Interview: Finbarr O'Neill discusses the future of car business, new technology, path to purchase, and his plans after J.D. Power
CBT Automotive Network is a highly targeted, multi-media platform for retail automotive executives and managers. With digital channels including a daily newscast, informative website, daily eNewsletters, monthly digital magazine, webinar services and 9 network shows hosted by the industry’s top trainers and thought leaders, CBT is the “go to” source for dealership staff from the showroom to the service bay.
Lost Customers: Problem or Opportunity? | How Carvana Could Be Offering More Than Your Dealership Is | Study: Are Dealers Concentrating On All The Wrong Things?
Lost Customers: Problem or Opportunity? | How Carvana Could Be Offering More Than Your Dealership Is | Study: Are Dealers Concentrating On All The Wrong Things? On today’s CBT Newscast for Tuesday, March 20th, 2018:Exclusive Interview: Finbarr O’Neill discusses the future of car business, new technology, path to purchase, and his plans after J.D. PowerHow Carvana Could Be Offering More Than Your Dealership IsStudy: Are Dealers Concentrating On All The Wrong Things?
Be Consistent, To Be Persistent for Better Sales
Mark Tewart says you can learn from this baseball players routine and improve your results in sales and productivity on today’s CBT Tip of the Day. You could check out more tips like that from Mark and our other trainers right here on CBT News 24/7, 365. Be consistent to be persistent and vice versa. If you’re consistent, you’ll be persistent. That will lead to better sales. That will lead to better profits and better productivity.
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