LET’S TALK ABOUT PROCESSES. First of all, do you have them? I mean, really have them? I don’t want to sound like I don’t believe you, but I have to come clean here … I keep bumping into shops that SAY they have processes. But after a few short minutes of conversation, it is obvious that something isn’t working correctly. This is why I’m saying, “Don’t Trust Your Process.” Because just maybe you’ve got it all wrong. And while we are at it, let’s also state that processes are not limited to production.