It was 10 years ago last month that saw the collapse of Northern Rock, and the first run on a bank in the UK since 1866. Savers lost thousands, house prices tumbled and what followed was a decade of bailouts, recession and austerity. The financial crisis uncovered the truth that the banking system isn’t working for most people. Current customer satisfaction rates with high-street banks continue to be low, and challenger banks are nipping at their heels. At its core, a bank is a simple institution.