Celent
Research Company/Group
Celent is a research and consulting firm focused on the application of information technology in the global financial services industry. The firm has two basic offerings:
Research, providing members with continuous knowledge and advice, and
Consulting, working with clients on specific strategy issues.
Celent's analyst team is organized by financial services industry vertical: Banking, Securities & Investments, as well as Insurance. These analysts produce monthly research reports for our members, and are available to members to further explore issues and questions that may arise. This direct access to Celent's analysts means that members can immediately contact established experts on a large variety of issues within financial services technology. Source
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Media Outlet details
| Scope | International, Trade/B2B |
|---|---|
| Language | English, Japanese |
| Country | United States of America |
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Recent Articles
Search ArticlesDimensions: Retail Banking IT Pressures & Priorities 2026
To help clients navigate challenges facing the industry, Celent has developed a detailed survey - Dimensions - to discover what matters to them most, and what impact that has on their IT budgets. Based on the perspectives of 216 retail banks across the globe, Dimensions: Retail Banking IT Pressures & Priorities 2026, provides insights that identify the imperatives that are driving technology budget.
Capital Markets Dimensions: IT Pressures & Priorities Webinar; 2026 Edition
Do you feel constant pressure to do more with less? You’re not alone. Early findings from Celent’s IT Dimensions 2026 Survey show capital markets firms across the buy- and sell-side are facing the same challenge: balancing operational efficiency with continued investment in innovation. Join our webinar, Capital Markets Dimensions: IT Pressures & Priorities 2026, to explore the technology spending themes shaping the year ahead.
Retail Banking Dimensions: IT Pressures & Priorities Webinar; 2026 Edition
In 2025, retail banking technology strategies were put to the test. AI pilots moved into production, agentic AI raised the stakes, and economic pressure (from tariffs to softer job markets) reshaped customer behavior, delinquency risk, and cost-to-serve. In this environment, retail banks need clear, data-backed insight into which technological investments are driving measurable returns, and which are just adding noise.
Life Insurance Dimensions: IT Pressures & Priorities Webinar 2026 Edition
AI is no longer a future ambition for life insurers; it’s a budget reality. But where is investment really flowing, and which capabilities are delivering measurable value? Tune into our webinar, Dimensions Life Insurance: IT Pressures and Priorities 2026, as Karun Arathil and Tom Scales delve into findings from our IT Dimensions 2026 survey to reveal how life insurance CIOs are prioritizing technology spend in 2026.
P&C Insurance Dimensions: IT Pressures & Priorities Webinar; 2026 Edition
Property and casualty insurers continue to face unpredictable risk conditions, even as markets soften from the challenging years of 2024 and 2025. With IT budgets under pressure, carriers must make sharper decisions about where to invest technology to deliver the greatest impact. Join our webinar, Dimensions P&C Insurance: IT Pressures and Priorities 2026, where Karun Arathil and Harry Huberty unpack insurers’ business and IT priorities, challenges, and investment plans for the year ahead.
Risk & Compliance Dimensions: IT Pressures & Priorities Webinar; 2026 Edition
AI continues to make waves in risk management, but Celent’s 2026 IT Dimensions survey shows a shift: data quality and governance now top the technology priority list. Without trusted data, AI delivers little value. Join our webinar, Dimensions Risk Management: IT Pressures and Priorities 2026, as Ian Watson explores how financial institutions are modernizing risk and compliance capabilities across fraud, AML, sanctions, operational resilience, and enterprise risk management.
Back on the Insurance Technology Rollercoaster
I am so very happy to be back with Celent and to help insurers and their providers extract value from technology investments. I tried stepping away, but my curiosity pulled me back in! Curious because I feel like I have “seen this movie before”, but at the same time, I also don’t know how this wave of tech renewal will play out. My career in insurance tech started some time ago when we were still skeptical about newfangled, radical approaches such as multi-tiered rating and 3-tier architecture.
Agentic Commerce: Now the hard part
Realizing the potential of agentic commerce depends on success factors that lie well outside the domain of large language models. The current crux is standardizing messy e-commerce data, which is a prerequisite for building consumer trust. Figure: Critical to Earning Consumer Trust From warp speed to first gear: e-commerce is messy and trust hard earned. While agentic AI advances, agentic commerce is bumping into a classic challenge: messy data and state-level tax requirements.
Generative AI Update - March 13, 2026
As we navigate the rapidly evolving landscape of Generative AI, this week has brought forth a plethora of significant developments that are shaping the future of technology and its applications across various sectors, including financial services. At Celent, we have a dedicated practice focused on the use of AI in Financial Services, and we bring together our insights in our Data, Analytics, and AI Hub. Explore more at Celent's Data, Analytics, and AI Hub.
Gen AI in Underwriting - ISI AI
ABOUT THE SHOWCASE Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream. ACCESS AND LENGTH: The short introduction (2:06) is available to all. Click the image below to access.