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Micah Solomon on Muck Rack

Micah Solomon

Seattle
As seen in: Forbes, LinkedIn, Medium, MSN, Business Insider, Business Insider Singapore, Yahoo Finance, Entrepreneur, Entrepreneur en Español, Harvard Business Review, Flipboard and
Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, micah@micahsolomon.com

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Articles

Why Mocktails Might Be the Most Overlooked Profit Driver in Restaurants

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By Micah Solomon
| Inc. Verified
Every table has a profit opportunity. Most restaurants ignore it. When evaluating customer experience in casual dining, operators often fixate on one segment of the table: the drinkers. But that focus can obscure a more important reality. Every table typically includes at least one non-drinking guest — the designated driver, the pregnant diner, the guest on medication, or someone in recovery. For years, their contribution to beverage revenue has been effectively zero.
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The Ritz-Carlton’s Legendary Hospitality Is Built on 7 Concepts Every Modern Business Should Steal

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By Micah Solomon
| Inc. Verified
Hospitality is a discipline. I’ve lost count of how many leaders have told me they want to build the “Ritz-Carlton” of their industry. Whether it’s law, banking, healthcare, retail, or fintech, they’re all chasing the same thing: legendary hospitality. As a customer service consultant and customer experience advisor and author, I take it on myself to make it happen. Here’s how the Ritz-Carlton Hotel itself has used exceptional customer service and hospitality to become legendary. 1.
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Amazon Will Make Billions on Prime Day. For Small Businesses, the Math Doesn’t Always Add Up

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By Micah Solomon
| Inc. Verified
Amazon cashes in. Sellers cross their fingers. Amazon’s Prime Day is back June 23–26. Turns out one day just isn’t enough anymore. Well, at least for buyers. When I assess a company’s customer experience, it’s only fair that I spare a thought for the people who make that experience possible. On Amazon, that includes third-party sellers. For third-party sellers, Prime “Day” is a decidedly mixed bag. For some sellers, it works like gangbusters.
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