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Miranda Potter on Muck Rack

Miranda Potter

As seen in: 20/20 Magazine
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Articles

What Gets Lost Between the Exam and Optical.

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By Miranda Potter
| 20/20 Magazine Verified
By Miranda Potter, ABOC, CPOA Most breakdowns in eye care don’t happen during the exam or at the dispensing table. They happen in between. It’s the moment a patient stands up from the exam chair feeling clear, reassured, and finished, only to be handed a clipboard or pointed down the hall with a quick, “They’ll help you up front.” In that brief transition, something subtle but important can slip away. What’s lost isn’t information. It’s continuity.
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