Mara Vallejo

It’s 12:20 PM. Your Medicare patient’s a no-show. Again. You’re staring at an empty exam room, their chart mocking you from the screen. Your staff sent texts, emails, and called them yesterday. Yet here you are, losing revenue and wondering why your reminder system isn’t working. No-shows are a chronic problem in healthcare. But they are particularly common among Medicare and Medicaid patients, with rates going up to 20% and 35%, respectively, compared with 15% for the general patient population.